Field Application Engineer

The Role

You'll be the face of our technology in every room that matters, proving, not just pitching, that our switch is the answer. From presales qualification to live demos to design reviews, you own the client conversation end to end, at our office or theirs, hardware in hand. You build the test setups, run the demos, and dig into the failure analysis when something breaks, because credibility here is earned, not claimed. And everything you learn feeds straight back into product, engineering, and sales.

Responsibilities

Own every technical conversation with the client, covering qualification, demos, and design reviews, wherever their hardware lives

Show, live, exactly how our switch fits their setup

Build and run the test setups and demos that prove it

Debug on the spot when a demo doesn't go to plan

Drive failure analysis to root cause

Turn client feedback into sharp, actionable input for product, engineering, and sales

Be the technical thread running through the entire sales cycle

Command a room of senior engineers, then pivot to the executive suite, without missing a beat

What We're Looking For

You'll have experience in hardware, optics, or photonics

5 or more years in a customer facing technical role such as Field Applications Engineer, Systems Engineer, or something similar

A solid grasp of high speed interfaces, system level architecture, and hardware bring up workflows

Sharp debugging instincts across optics, hardware, firmware, and software: you can chase complex, ambiguous problems in a live customer environment, not just a controlled demo

A proven track record of hands on work: test setups, live demos, failure analysis, not just slides

Experience owning presales technical conversations, and turning field feedback into product/engineering action

The presence to be trusted onsite, clear and credible with senior engineers and nontechnical business leaders alike, in the same day

Adaptable and pragmatic: startup energy

Additional Info

Travel: customers are mostly based in the Bay Area, with additional travel across the USA and occasional trips to the UK headquarters for key customer visits. Expect less than 20% travel beyond the Bay Area

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