Field Reimbursement Manager - Neuroscience, (San Francisco, CA) - Patient Engagement and Customer Solutions (PECS)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Pharmaceutical Sales

Job Sub Function:

Sales – Pharm (No Commission)

Job Category:

Professional

All Job Posting Locations:

Fresno, California, United States, Sacramento, California, United States of America, San Francisco, California, United States of America, San Jose, California, United States of America

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Johnson & Johnson Innovative Medicine’s Patient Engagement and Customer Solutions (PECS) team is recruiting for a Field Reimbursement Manager for the San Francisco, CA territory, which includes : Sacramento, Fresno & San Jose, CA.

PECS is committed to setting the standard on Patient Experience (Px), building more personalized, seamless, and supportive experiences to help patients start and stay on treatments across the portfolio.

Job Description:

An important aspect of patient unmet need includes helping them start and stay on their medicine for the best chance at treatment success. The Patient Engagement and Customer Solutions (PECS) organization serves patients, during their treatment journey with Janssen therapies, to help overcome challenges to fulfillment, on-boarding, and adherence.

The Field Reimbursement Manager (FRM) is responsible for serving as the primary field-based lead for education, assistance, and issue resolution with healthcare providers (HCPs) and their office staff, with respect to patient access to J&J Neuroscience therapies. This role involves investing time (up to 50%) on-site with HCPs and HCP staff, assessing their education needs and facilitating collaboration with various stakeholders.

A Day in the Life

Every patient’s healthcare experience is unique - shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients, the decision to start or stop a treatment is overwhelming. J&J recognizes this, and wants to create an experience that is personalized, helpful, and hopeful.

Primary Responsibilities:

Primary responsibilities include the following. Other duties may be assigned.

Educate HCPs on reimbursement processes, claims submissions, procedures, and coding requirements of payer organizations (local payers, government payers, etc.)

Effectively collaborate with field support team members such as sales representatives and key account managers and serve as access, fulfillment, and reimbursement expert for the local team

Lead compliant access and fulfillment discussions with field support team members

Utilize data and account management skills to proactively address access barriers

Act with a sense of urgency and accountability to address critical access and affordability issues for patients

Partner with managed care colleagues to understand current policies and potential future changes

Conduct field-based reimbursement and access support, education and creative problem-solving aligned to FRM Rules of Engagement

Build strong, trust-based relationships with customers in all assigned accounts

Manage territory logistics, routing, and account business planning

Maintain and grow knowledge of national, regional, local, and account market dynamics including coverage and coding requirements

Grow the knowledge of hub and specialty distribution channels to improve practice and patient support needs

Collaborate with internal J&J departments such as marketing, sales, medical science, SCG, IBG, HCC, and PECS. Serve as subject matter expert regarding education and insights on access and affordability solutions across multiple payer types and plans (i.e., Medicare, Medicaid Managed Care, Commercial).

Execute business in accordance with the highest ethical, legal, and compliance standards, including timely and successful completion of all required training

Experience & Skills:

Extensive knowledge of medication access channels (i.e., pharmacy and medical benefit including buy & bill and/or assignment of benefit (AOB))

Demonstrates critical thinking

Ability to analyze highly complex, quantitative and qualitative data to accelerate speed to access

Ambitious and possess a high degree of intellectual curiosity

Remains current on and anticipates changes in product coverage and access knowledge, marketplace conditions, and stakeholder practices to deliver the most effective delivery of approved materials

Understands and adapts to the changing healthcare ecosystem to customize resourcing and messaging to HCPs and HCP staff

Required Qualifications

Bachelor’s degree (preferably in healthcare or business/public administration). An advanced business degree (MBA), or public health (MPH)) is preferred.

Minimum of 5 years of relevant professional experience

Account Management and/or Reimbursement experience working in the provider office setting, building strong customer relationship

Demonstrated expertise with both pharmacy and medical/buy & bill benefit design, coding, billing, prior authorizations, office operations, and appeals processes

Reimbursement or relevant managed care experience (revenue cycle, buy-and-bill, prior authorization, coding, and appeals processes)

Ability to establish relationships, collaborate, and influence across a matrix organization

Problem-solving ability to navigate challenging access scenarios and identifies solutions in a timely and efficient manner

Superior communication skills (written and verbal) and efficient follow-through

Experience in working with patient support HUB services

Valid US driver’s license and a driving record in compliance with company standards

Permanent residence in the listed territory

Preferred Qualifications

Neuroscience disease state experience

Advanced degree and/or relevant certifications in prior authorization and/or billing and coding

Strong market access acumen as it relates to payer approval processes and business acumen

Understanding of Medicare, Medicaid, and private payer initiatives affecting reimbursement of pharmaceutical and biotechnology products

Excellent technical knowledge and expertise in payer policy, including all elements of reimbursement (coding, coverage, and payment) is preferred

Demonstrated competence with salesforce.com CRM use, Microsoft Word, and Excel

Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and apply new tools over time

This role involves traveling up to 75 % of the time.

#NeuroFRM2026

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origi