Field Service Manager

Field Service Manager – HVAC

• Central Cooling & Heating – Woburn, MA
• Salary: $90,000–$115,000, depending on experience

Lead the Team. Drive the Results. Make an Impact.

Central Cooling & Heating is looking for an experienced HVAC Field Service Manager to lead, coach, and develop our service technicians.

For more than 50 years, Central Cooling & Heating has served customers throughout Greater Boston. We’re looking for a hands-on leader who understands HVAC, knows how to get the best out of a team, and can keep field operations running safely and efficiently.

If you know HVAC, enjoy developing technicians, and thrive in a fast-paced service environment, we want to talk to you.

What You’ll Do

Lead, coach, and develop a team of HVAC Service Technicians

Oversee daily field service operations

Drive technician productivity, performance, revenue, and customer satisfaction

Coordinate with dispatch to ensure the right technicians and resources are assigned to each job

Provide technical guidance on complex HVAC service and troubleshooting issues

Monitor KPIs, callbacks, labor hours, service quality, and overall department performance

Set clear expectations and hold the team accountable for results

Handle customer escalations and resolve field issues

Recruit, interview, hire, and onboard technicians

Identify training needs and help technicians continue developing their skills

Ensure OSHA, safety, and company standards are followed

Assist with budgeting, forecasting, staffing, and controlling service-related expenses

Partner with dispatch, sales, technicians, and leadership to improve operations

Identify problems quickly and implement solutions

Build a positive, accountable, high-performing service team

What We’re Looking For

HVAC service management or field leadership experience

Strong understanding of commercial HVAC systems, troubleshooting, service, and repair

Experience leading and developing HVAC Service Technicians

Strong operational and problem-solving skills

Comfortable managing KPIs, productivity, revenue, and service performance

Ability to handle customer escalations and high-pressure situations

Strong communication and leadership skills

Safety-focused with knowledge of OSHA and field safety requirements

Valid driver's license and clean driving record

Why Central Cooling & Heating?

Competitive salary of $90,000–$115,000

Health, dental, and vision insurance

401(k) with company match

Paid vacation, sick, and personal days

Paid training and ongoing education

Growth opportunities

Parental leave

Short-term and long-term disability

Company-paid life insurance

Friends and family discounts on services

Year-round work

Schedule

Monday–Friday with weekends as needed.

If you’re an HVAC leader who knows how to develop people, improve performance, and keep a service operation moving, we’d love to meet you.

Apply today and bring your leadership experience to Central Cooling & Heating.

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