Field Service Technician

WHO WE ARE:

Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in Michigan, Ohio, Indiana, Kentucky, and Minnesota. A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us. We are employee owned and relationship powered .

POSITION SUMMARY

For our Entry Door segment, the Field Service Technician serves as a valuable resource to our customers performing service and repairs to our products once installed in the field. Day-to-day responsibilities include:

Representing Lumbermen’s favorably and building/fostering relationships with customers

Developing and maintaining a strong knowledge of the products offered

Assessing service/installation needs based on service requests

Completing service/repair/install work in a timely and cost-effective manner, ensuring complete customer satisfaction

Completing all service documentation accurately and on time

Communicating effectively with the Service Coordinator

Maintaining and accurate and complete parts inventory, as applicable

Safely operating and maintaining assigned company vehicle

Ensuring company vehicle is stocked with all necessary tools and supplies to perform assigned duties

Complying with all safety policies and procedures at all time

Report any/all accidents in a timely manner

Assisting with production support in the Door shop as needed

At Lumbermen’s, our business is built on relationships. It’s crucial that the person selected to fill this role is a safety-minded team player who gets energy from contributing to collaborative success.

This position offers a $250 annual clothing allowance to offset costs for work apparel, protective footwear, and PPE.

This position may involve working overtime and out of town based on needs.

The salary range for this position will be $55,000 to $60,000

REQUIRED EDUCATION/EXPERIENCE

High School diploma/GED required

Knowledge of construction/building processes

REQUIRED SKILLS

Service-oriented

Customer-focused

Able to work cooperatively with sales and production teams

Strong organizational skills

Strong communication skills both verbal and written

Maintain a clean, neat, professional appearance

Willing and able to learn

Able to perform work accurately with high attention to detail

Possess strong electro-mechanical aptitude

DESIRED SKILLS

Experience with Therma-Tru Doors

Experience as a field technician on service/installation of entry doors

2-3 years of construction experience preferred

PHYSICAL REQUIREMENTS

Physical ability to continuously lift and bend, climb ladders, work on knees for extended periods of time

Proficiency with power tools

Ability to lift 100 pounds

WHAT WE OFFER:

Lumbermen’s exists to enrich the lives of people by intentionally caring for all who experience us. You will experience a different kind of work environment and “family” here and help live out the Lumbermen’s promises of committing to those who count on us , doing what’s right , exercising sound business practices, and earning consideration . Other benefits include:

A collaborative and supportive work environment

ESOP ( Employee Stock Ownership Plan ) – generous company-funded retirement

Medical, dental, vision, and life insurance

Flexible spending/health savings account

401(k)

Ulliance Life Advisor EAP

The SOURCE – free and confidential support resources for our team

Clothing allowance (for applicable roles)

Paid time off

Paid holidays

Training and development

Advancement opportunities

Lumbermen’s is proud to be a drug and alcohol-free workplace. In addition, Lumbermen’s will not discriminate against any employee or candidate because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We participate in E-Verify.

Minnesota Salary Range

$55,000 — $60,000 USD