Field Service Technician - (Onsite) 2nd Shift - Coppell TX

Join us at Entrust

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely .

Get to Know Us

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge , scalable technologies. But our secret weapon? Our people. It’s the curiosity , dedication, and innovation that drive our success and help us anticipate the future.

Position Overview:

WE ARE HIRING FOR FIELD SERVICE TECHNICIAN - 2ND SHIFT - COPPELL, TX!

The Field Service Technician will provide support to our customers and deliver on all the services and offerings, Entrust contracts with our customers. They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order. The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.

Responsibilities:

Electromechanical Emergency and Preventative Maintenance 60%

Deliver high quality preventative and emergency maintenance services on Entrust Datacard equipment

Diagnose and understand equipment problems

Work with a high degree of autonomy with the ability to test, diagnose and resolve issues

Utilize Oracle or equivalent ERP platform in use by Entrust to maintain proper inventory levels, resolve issues, and provide customer support by following established processes for service activity reporting and call management

Drive to customer sites to provide service and maintenance

Customer Interaction 30%

Interact with customer operations staff

Be consistently reliable and timely in all aspects of the position, and display a positive attitude

Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance

Work to continually improve customer relations

Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust Datacard values

Learning and Development 10%

Participate in company sponsored personal development and quality initiatives

Complete all company training and development courses required by Entrust

Develop competency in required applications to confidently use diverse software and systems required by the operation

Assist less experience personnel that require assistance with difficult repair problems

Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement

Qualifications:

Basic Qualifications

Associates degree in Electronics or equivalent verifiable training

Minimum of 2 year of electromechanical technician experience

Proficient problem solving and troubleshooting skills

Proficient with PC’s, current operating systems and relevant software applications

Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short term assignments in other locations

Ability to lift up to 70 lbs

Overtime is required as needed

Preferred Qualifications:

Additional electromechanical technician or field service experience

Entrust central issuance

Advanced technical education

Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products

Skilled with tools and electronic test equipment

About Entrust

Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us.

For more information, visit www.entrust.com . Follow us on, LinkedIn , Facebook , Instagram , and YouTube

#ENT123

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you c an expect when you join our team:

Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.

Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.

Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

Apply today!

For more information, visit www.entrust.com . Follow us on, LinkedIn , Facebook , Instagram , and YouTube

Compensation Range:

The anticipated starting base pay for this position is: $22.68-$35.65 per hour (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com .

Recruiter:

Marcina Stewart

[email protected]