Field Services Technician - East (Remote)

Who You Are

You are a skilled, hands-on infrastructure professional who takes exceptional pride in the quality of your work. You understand that every rack, cable, access point, label, and customer interaction reflects the company behind the installation.

You are highly detail-oriented, safety-conscious, and committed to completing work correctly the first time. You enjoy building clean, organized, and serviceable infrastructure and consistently hold yourself to high standards of craftsmanship and professionalism.

You communicate clearly, follow technical documentation carefully, and take ownership of the finished product. You work well independently and as part of a team, remain adaptable while traveling to customer locations, and leave every worksite cleaner and better organized than you found it.

About The Role

As a White Glove Infrastructure Technician, you will install, integrate, test, and document enterprise networking, wireless, compute, storage, and data center infrastructure at customer locations throughout North America.

You will be responsible for delivering clean, precise, and reliable installations that meet engineering documentation, manufacturer specifications, customer requirements, and Myriad360’s White Glove standards. Your work will include rack integration, structured cabling, wireless access point installation, testing, validation, documentation, and customer-facing field support.

Every newly hired technician will complete the Myriad360 White Glove Academy during the first 30 days of employment. This hands-on onboarding and certification program prepares technicians to independently represent Myriad360 and deliver consistently exceptional customer experiences.

This role directly impacts customer confidence, project quality, long-term infrastructure reliability, and the reputation of the Myriad360 brand.

Current openings are available for technicians based in the New York metropolitan area, Dallas–Fort Worth metropolitan area, and Las Vegas metropolitan area .

This is a nationwide field-based position requiring extensive travel, including overnight travel and occasional after-hours maintenance windows.

Must be based in the United States.

Other responsibilities include:

Enterprise Infrastructure Installation

Install, mount, replace, relocate, and decommission enterprise networking and infrastructure equipment

Rack and stack switches, routers, firewalls, servers, storage systems, UPS units, rack PDUs, and related technology

Install network cabinets, equipment racks, cable management systems, ladder racks, basket trays, conduit, raceways, and cable pathways

Install equipment according to engineering documentation, customer requirements, and manufacturer specifications

Verify equipment placement against floor plans, rack elevations, and implementation documentation

Maintain proper equipment alignment, airflow, accessibility, and long-term serviceability

Structured Cabling

Pull, route, terminate, label, and test Cat5e, Cat6, Cat6A, and fiber-optic cabling

Install single-mode and multimode fiber infrastructure

Maintain appropriate cable routing, bend radius, support, separation, and pathway standards

Install patch cords and complete equipment cross-connects

Label cabling consistently according to customer and Myriad360 standards

Build clean, organized, and serviceable copper and fiber pathways

Rack Integration

Install rail kits, mounting hardware, cable managers, and supporting rack components

Mount and cable networking, compute, storage, and security equipment

Build clean and accurate rack elevations

Dress copper and fiber cabling according to White Glove standards

Validate rack layouts and equipment placement against approved documentation

Ensure racks are organized, professionally presented, and maintainable after project completion

Wireless Infrastructure

Install, replace, and mount enterprise wireless access points

Verify proper access point placement, orientation, labeling, and mounting

Follow wireless design documentation and installation instructions

Assist engineers with wireless validation and post-installation testing

Identify and communicate conditions that may affect wireless performance or installation quality

Testing & Validation

Certify installed copper cabling

Test fiber-optic infrastructure and verify continuity and performance

Confirm equipment connectivity, power, and physical installation

Perform visual quality inspections and complete installation checklists

Assist engineers with infrastructure testing and validation

Proactively resolve installation issues or escalate concerns to the appropriate project resources

Documentation & Project Reporting

Capture clear installation and completion photographs

Record cable identifiers, equipment serial numbers, and asset information

Update rack elevations, cable schedules, and installation documentation

Complete daily project reports and status updates

Support the creation of accurate as-built documentation

Maintain organized project records throughout the engagement

Customer Experience & Jobsite Professionalism

Represent Myriad360 professionally during every customer engagement

Communicate clearly with customers, project teams, engineers, and site contacts

Protect customer facilities, equipment, and work areas

Maintain clean, organized, and safe jobsites

Follow customer access, safety, security, and operational requirements

Leave each work area cleaner and more organized than it was found

Complete ongoing security awareness training and comply with company policies to the requirements section

Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts

Other duties as assigned

Desired skills and experience:

Experience installing enterprise network, data center, or IT infrastructure

Experience with structured copper and fiber-optic cabling

Experience mounting wireless access points and enterprise network equipment

Ability to read floor plans, rack elevations, cable schedules, and installation drawings

Basic understanding of enterprise networking and infrastructure hardware

Ability to safely use hand tools, power tools, ladders, and lifts

Strong customer service, communication, and teamwork skills

Exceptional attention to detail and commitment to quality

Ability to travel extensively, including overnight travel and scheduled maintenance windows

Ability to lift and move equipment weighing up to 75 pounds

Ability to work safely on ladders, lifts, and active customer jobsites

Preferred Qualifications

BICSI Installer or Technician certification

OSHA 10 or OSHA 30 certification

Experience using Fluke cable certification equipment

Fiber termination, splicing, and testing experience

Experience installing Cisco, Juniper, HPE Aruba, Palo Alto Networks, Dell, HPE, or similar enterprise technologies

Experience working in enterprise data centers, colocation facilities, warehouses, or technology deployment environments

Technical Skills (Preferred)

Copper cabling installation and certification

Fiber-optic installation and testing

Enterprise rack integration

Cable pathway and cable management installation

Wireless access point installation

Network and data center hardware installation

Fluke testing and certification tools

Rack elevations and installation documentation

Equipment labeling and asset documentation

Jobsite safety and quality assurance procedures

White Glove Academy & Certification

Every newly hired White Glove Infrastructure Technician participates in the Myriad360 White Glove Academy during the first 30 days of employment.

The Academy combines classroom instruction, hands-on lab exercises, and real-world installation scenarios in our dedicated training