Financial Services Representative

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.

The Financial Services Representative serves as the initial point of contact for patients calling for financial and billing inquiries. This role is responsible for collecting payment information, initiating & modifying existing payment plans, as well as responding to basic inquiries about billing and account status. A successful Financial Services Representative has excellent communications skills, ability to apply critical thinking to nuanced patient situations, a flexible & proactive approach, eagerness to learn and develop skills, and a commitment to providing a positive patient experience.

Responsibilities

Respond to inbound phone calls

Assist patients with resolution of past due account balances

Address patient inquiries regarding insurance claim status, account balance, and account resolution options

Collect patient payment information securely, set up payment plans, and modify existing plans as necessary

Initiate outbound phone calls for breached payment plans because of expired, or expiring soon, payment information

Discuss the Patient Assistance Consideration (PAC) process & eligibility

Update and maintain patient information related to patient billing and collections cycles

Effectively communicate patient issues and grievances through internal reporting system and with cross-functional teams

Initiate & respond to Outlook inquiries from both patients and internal teams

Perform all job duties while maintaining compliance with all appropriate regulatory requirements including the SEC, IRS and HIPAA

Other duties as assigned

Qualifications

Education & Experience

Required:

Associate’s degree or equivalent work experience

1 or more years of customer service and/or call center experience

Preferred:

Previous experience with medical billing, coding, insurance, authorization, and collections

Knowledge & Skills

Ability to manage difficult or emotional situations effectively

Application of de-escalation techniques when necessary

Ability to successfully manage multiple tasks concurrently facilitated through multiple computer screens and applications

Leverages critical-thinking skills, within defined work processes and policies, in response to nuanced patient financial situations Strong relationship building and communication skills

Exceptional written documentation skills – clear, complete, and concise

High attention-to-detail and accuracy

Thrive in a fast-paced, continuously changing environment

Problem-solving skills with the ability to identify and seek support to resolve issues quickly and accurately

Proficiency using MS Word, Excel and Outlook

Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.

Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.

US Pay Range

$20.77 — $27.26 USD

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