Fleet Monitoring Specialist

Build the Future with Us — EquipmentShare is Hiring a Fleet Monitoring Specialist

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before . We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Fleet Monitoring Specialist for our Corporate HQ in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The Fleet Monitoring Specialist will be responsible for providing 7x24x365 remote monitoring, management, and troubleshooting of EquipmentShare’s heavy equipment rental fleet. Service delivery will also extend to Customer Owned Equipment (COE) fleets. The Fleet Monitoring Specialist will work collectively to maintain the EquipmentShare fleet to meet equipment performance and availability requirements, allowing our rental branches and customers to meet their business needs.

Primary Responsibilities

Perform job duties in accordance with EquipmentShare’s vision, mission, and values

Responsible for fleet monitoring services; reporting and responding to events and alarms, supporting the incident management process, including defining the impact, properly escalating, troubleshooting, and resolving incidents

Partner with the Services Technical Support team to troubleshoot and quickly resolve complex issues on assets within the EquipmentShare fleet and customer owned fleets

Collaborate with various teams and personnel within EquipmentShare (e.g. Warranty, Procurement, Software Engineering, Service Technicians, Service Managers, etc) to resolve complex issues spanning multiple functional areas

Monitor service maintenance intervals, create work orders, schedule service and order/ship PM service kits

Monitor and respond to branch personnel/customer queries and requests across various communication channels such as chat, email, and phone

Ensure the open incident/ticket backlog is at optimal levels and incident remediation activities are progressing towards resolution in a timely manner

Follow-up with branch personnel and customers to ensure issues are resolved to their satisfaction before closing cases

Responsible for end to end delivery of change management requests on customer owned fleets

Contribute to a knowledge base in an effort to drive self-service initiatives and to resolve subsequent issues more quickly and efficiently

Participate in training initiatives and contribute to enhancing team knowledge

Adhere to contractual SLO/SLA performance and support team KPIs

Represents the department effectively & professionally as required, both internally and externally to our end customers

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you , and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special .

Perks & Benefits

Competitive compensation

Full medical, dental, and vision coverage for full-time employees

Generous PTO + paid holidays

401(k) + company match

Stocked break-room and full kitchen, chef prepared meals daily (breakfast and lunch)

State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees

Seasonal and year round wellness challenges

Company sponsored events (annual family gatherings, happy hours and more)

Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year

Opportunities for career and professional development with conferences, events, seminars and continued education

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

See challenges as opportunities

Embrace change and continuous improvement

Bring energy, effort, and optimism every day

Required Skills/Abilities

A passion for helping others and a willingness to go the extra mile in providing nothing less than exceptional service and a positive customer experience

Proven abilities to work in a 7x24x365 Managed Services organization

Strong technical expertise in the heavy equipment and/or equipment rental industries

Must be able to work in a 7x24 environment with rotating shifts and a potential on-call schedule.

Ability to maintain strict confidentiality

Strong organizational skills with attention to detail and accuracy

Strong time management and communication skills

Ability to leverage technology to improve communication and efficiency

Ability to multi-task and manage multiple priorities

Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive

Ability to proofread and edit written content

Attention to detail with the ability to quickly identify process break-downs

Ability to be flexible and adapt to change in a positive manner

Self-starter and highly motivated with a strong, positive work ethic that contributes to the vision of the department and the company as a whole

Must possess a professional yet enthusiastic and friendly demeanor

Education and Experience

Associate’s or Bachelor's degree in Business Administration, IT/Computer Sciences, Operations Management, Mechanical Engineering, or a related technical field with direct customer support experience

At least 2-5 years of remote monitoring/management center experience, preferably in the heavy equipment, truck, or diesel engine industries

Combination of equivalent industry certifications, education & experience.

Physical Requirements

Must be able to sit and stand for long periods of time

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.

Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.