Food & Beverage Assistant

• Job Description
• Position: Food and Beverage Assistant
• Department : Food and Beverage Department
• Reports to: Department Manager / Manager on Duty

• Job Purpose
• To assist with the smooth running of the Hotel as directed by a Manager/Supervisor in the Food and Beverage
• department and to ensure that guests always receive an excellent standard of service and hospitality.

Midweek availability Monday - Friday, part-time hours.

• Main Duties
• •To live to and embody the values of the business.
• •Ensure that guests are seated and provided with menus and drinks promptly.
• •Familiarise yourself with the menu and as much information about the food and beverage offering available
• in order to answer any questions guests may have.
• •Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly
• and accurately.
• •Ensure an efficient and safe delivery of all food and beverage orders in line with the guest expectations
• ensuring an exceptional level of service is always maintained.
• •Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner.
• •To take and receive payment for all food and beverage orders.
• •To ensure F&B areas are tidied and cleaned to the required standards.
• •To liaise with the Duty Manager during the day with regard to any irregularities
• •To ensure effective communication with other departments in the Hotel
• •To be responsible for the room service when required.
• •To assist with the set up for functions
• •To assist guests with any queries they may have.
• •To promote a sense of team spirit within the F&B department and with all other departments
• •To ensure all aspects of the food service and standards of presentation and service are maintained.
• •To be observant of the food being served from the kitchen to ensure any problems are dealt with before
• reaching the guest.
• •To establish and promote excellent relations with the guests ensuring their expectations are always met and
• leading the team by example
• •To report daily to the Duty Manager, Manager or Supervisor with regard to service, comments and any
• other issues encountered.
• •To assist guests with your knowledge of the menu and to take order accurately
• •To assist with preparation of food service areas for service.
• •To be competent in taking reservations and allocating tables when necessary.
• •To assist in the preparation of table plans
• •To ensure all work is carried out in a hygienic manner and that the work area has excellent hygiene
• standards.
• •To demonstrate and promote our Vision, Mission and Values of the Midlands Park Hotel.
• •To adhere to all health and safety regulations as set out in staff handbook.
• •To participate in in all training provided by the company.