Forward Deployed Engineer

About Smartcat

Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises.

We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one.

Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale.

Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us.

Join us in unlocking global potential, one human and agent team at a time.

Forward Deployed Engineering Mission

You’ll join Smartcat’s GTM org as a Forward Deployed Engineer , owning technical success across the full customer lifecycle—from pre-sales workflow discovery to implementation, adoption, and expansion. FDEs drive ARR by delivering measurable outcomes and building AI-powered workflows that accelerate Agent Platform adoption, improve multilingual quality, and maximize long-term value. You’ll partner closely with Sales, CX, Product, and Engineering to translate business goals into working solutions (integrations, prompts, and AI agents), lead go-lives, and surface customer insights to influence product direction and roadmap priorities on our biggest customers.

Role Overview

The Forward Deployed Engineer (FDE) at Smartcat is a senior, customer-facing technical delivery role responsible for translating business goals into deployed AI-powered localization workflows — and ensuring those workflows drive measurable outcomes.

This is not a back-office implementation role. You will own the delivery and success of our largest customers by being their point of contact and trusted advisor.

It is a forward-facing, outcome-owning role that requires deep technical fluency, strong execution discipline, and the ability to operate across pre-sales and post-sales.

You will:

Lead end-to-end technical execution across the customer journey — from pre-sales discovery and demos through deployment and value realization

Build AI-powered workflows that improve multilingual content quality, speed, and efficiency

Own integrations and automation that embed Smartcat into enterprise systems

Partner cross-functionally to drive adoption, expansion, and long-term success

Core Responsibilities

1. Pre-Sales Technical Strategy & Value-Map Ownership

You will:

Lead pre-sales technical discovery to understand workflows, systems, and success criteria

Own the end-to-end technical execution from demos to value generation

Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan

Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly

To be successful in this role, you will be excited by getting full autonomy in making a customer successful

2. AI Workflow Design & Deployment

You will:

Build and deploy AI-powered workflows aligned to customer outcomes

Create, test, and iterate prompts, agent skills, and workflow configurations

Develop workflows that improve quality, speed, and efficiency in multilingual content creation

Ensure that translation quality, output, format is aligned with customer expectations

3. Integrations, APIs & Automation

You will:

Configure platform integrations and end-to-end processes using APIs, connectors, and middleware

Lead complex technical integrations with enterprise systems such as CMS, DAM, PIM, and commerce platforms (e.g., AEM, Drupal, SFCC)

Troubleshoot integration and workflow issues with strong technical rigor

Build custom solutions when necessary to meet customer operational requirements

Collaborate with the engineering team to identify and implement core platform enhancements that resolve customer obstacles.

4. Technical Delivery Ownership & Go-Live Readiness

You will:

Serve as the technical lead for customer deployments from discovery through go-live

Own validation, testing, and go-live readiness to ensure workflows meet expected quality standards

Maintain implementation discipline — timelines, milestones, risks, and technical documentation

Ensure customer solutions are stable, scalable, and operationally successful

5. Adoption, Outcomes & Expansion Enablement

You will:

Drive post-sale support, enablement, and adoption initiatives

Help quantify outcomes and value realization over time

Identify opportunities to expand workflows, departments, and usage based on technical success

Partner with account teams to validate and support expansion opportunities

6. Cross-Functional Collaboration & Product Feedback Loop

You will:

Partner with Customer Experience (CX), Product, Engineering, and Account teams to deliver outcomes

Submit high-quality bug reports and technical feedback to Engineering and Product

Identify recurring customer needs and workflow gaps to influence roadmap priorities

Act as a liaison to accelerate customer success through internal alignment

7. Stakeholder Communication & Executive Enablement

You will:

Communicate clearly with both technical and executive stakeholders

Translate complex technical concepts into actionable recommendations

Lead technical workshops and implementation sessions

Support executive-level discussions on outcomes, roadmap alignment, and future workflow opportunities

What We’re Looking For

BS/MS in engineering, analytics, or a related field with 10+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers

Experience with REST APIs, GitHub, AI SaaS workflows, enterprise change management, and technical solution design/integrations

Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs

Excellent communication skills with experience presenting to both technical and executive audiences

Strong negotiation, influencing, and client relationship management skills

Proven ability to deliver post-sale support, training, and adoption initiatives

Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach

Willingness to travel up to 40%

Why joining Smartcat might be your best move so far

• •A global, connected team
• We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain. Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience. No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact.

• •Be part of an AI Native Organization
• We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage th