Founding Prompt Engineer

At Beam, we’re building AI that serves society.

We're a global team of ambitious, hardworking problem solvers, applying fast-moving startup energy to work that makes the world a better place. If you want to apply your talent to the biggest problems society faces, Beam is the place for you.

You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work.

Over 100,000 frontline workers already use Beam to take notes, provide live interpretation and handle phone calls, so they can focus on the people who need them most. This is just the beginning.

About the role

As a Prompt Engineer at Beam, you'll be at the forefront of deploying our AI products into real-world environments where they create meaningful social impact, and you'll do it in our fastest-growing market.

Beam is transforming how social workers, case managers, clinicians and other frontline practitioners operate, freeing them from time-consuming admin to focus on human-centered support. The US expansion is where the next chapter gets written: state and local government agencies, home health and behavioral health providers, and care organizations that have never seen tooling like this.

You'll play a critical part in scaling that impact, working directly with US frontline practitioners to make sure our products are intuitive, effective and deeply embedded in their workflows. In this founding role you won’t be the one following a playbook, you’ll be writing it!

You'll be:

You’ll work closely with frontline practitioners and internal teams to design, deploy and continuously improve AI-powered templates and workflows.

Customer engagement and discovery

Partnering with US frontline workers to understand their workflows, needs and challenges, including the documentation and reporting requirements specific to their state and program context

Running discovery and review sessions to gather insights and refine solutions

Owning customer usage, engagement and success metrics, ensuring strong outcomes and measurable impact

Template development and optimization

Designing, building and testing high-quality AI prompt templates using a range of LLM providers alongside agents such as Claude Code and Cursor

Continuously iterating based on user feedback, internal reviews and performance metrics

Ensuring outputs are accurate, compliant and tailored to real-world use cases, including US regulatory and payer contexts such as Medicaid documentation standards

Tooling, automation and innovation

Improving internal tools, automations and processes to scale template delivery and build the playbook for the US market

Prototyping new ideas and features using AI coding tools

Staying up to date with advancements in AI/LLMs and applying them to enhance product performance

Cross-functional collaboration

Working closely with Product, Engineering, Customer Success and Enablement teams across US and UK

Contributing insights to the product roadmap and identifying opportunities for expansion and scaling in the US market

Sharing learnings, documenting best practices and helping refine team processes

Data privacy and responsibility

Maintaining a strong focus on data privacy, security and the ethical use of AI, including HIPAA-level sensitivity where our products touch protected health information

Ensuring all solutions are designed with care for the vulnerable populations Beam serves

You'll have:

We're looking for someone who combines technical curiosity with a strong user focus and a passion for social impact.

Core attributes

Strong and demonstrable interest in AI and prompt engineering, with a hands-on, experimental mindset

A proven ability to work on greenfield projects where you are building the process as you go rather than following a pre-existing one

User-centric thinking that translates real-world needs into practical, high-quality solutions

Creative problem-solving, able to diagnose issues and iterate quickly

High attention to detail, especially when working with nuanced or sensitive data

Ways of working

Collaborative and comfortable working cross-functionally with diverse teams, including colleagues in other time zones

Proactive and ownership-driven, with a focus on delivering measurable outcomes

Adaptable and excited by fast-paced, evolving environments

Strong growth mindset with a desire to continuously learn and improve

Mission alignment

Passion for social impact and improving outcomes for underserved communities

Alignment with Beam's values: thoughtful, ambitious and deeply user-focused

Nice to have

Experience or exposure to healthcare, behavioral health, home health, long-term care or social services environments in the US

Understanding of documentation, reporting or compliance workflows in frontline support settings, such as Medicaid billing documentation, EHR notes or case management records

Compensation:

A base salary of $105,000 - $145,000

Final compensation will be determined based on the candidate's qualifications, skills, location and previous experience.

Application process

A screening call with a member of the talent team

A practical exercise reflecting real template and prompt work

An interview with the hiring manager including a live presentation

A final round interview with Beam's COO, Seb

We are accepting rolling applications for this role, with no fixed close date.

Perks

Healthcare plan

401k

Access to therapy, coaching, classes and content, powered by Oliva

Your own financial well-being coach, through Bippit

Generous holiday: 23 days, including 3 days over the Christmas period, plus US public holidays

Eligible for a 6-week sabbatical after 3 years in service

Enhanced parental leave: Primary Caregiver leave is two weeks above the State minimum, and Secondary Caregiver leave is 2 weeks

$270 WellBeam budget for activities enhancing wellbeing and professional development

WFH equipment budget: up to $400 allowance to be used on workstation equipment (monitor, desk, keyboard, mouse, etc)

Free subscription to the Calm meditation app

About Beam

We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup . Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian .

We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com , Calm, Shazam and Dropbox.

Start your journey to a more impactful career today. We're excited to hear from you.

Reasonable adjustments:

Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices.

We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required.

If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so.

Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.