Fraud Analyst

Role Description:

Manage inbound and outbound communications with company customers

Work in a dynamic, operational environment on a 24/7 shift basis

Perform initial analysis, investigation, and end-to-end handling of suspected fraud incidents (according to authority and procedures)

Maintain full and accurate documentation of all actions and customer interactions

Requirements:

At least 2 years of experience in customer service (financial sector experience – an advantage)

Ability to work independently and manage tasks efficiently

Excellent interpersonal skills and ability to work as part of a team

Ability to work under pressure and handle multiple tasks simultaneously

Strong attention to detail and ability to make real-time decisions

Advantages:

Native-level Russian – a significant advantage

Experience in interviewing/questioning and information gathering (e.g., previous roles in large organizations or security-related positions)

Experience working in system-intensive environments

Additional Information:

This is a fully on-site position, requiring work from the office only (no hybrid or remote option)

The role includes 24/7 shift work