Freight Forwarding Manager

Key Responsibilities: Responsibilities include but are not limited to:

1 . Strategic Coordination

• •Design and implement land transportation strategies tailored to various regions in Africa.
• •Coordinate with internal partners to ensure smooth logistics operations.
• •Optimize routing and scheduling to minimize costs and transit times.
• •Client Relationship Management / Support client reporting
• •Identify potential risks in transportation routes and develop contingency plans.
• •Lead and supervise all project team members targets with daily follow-up

2. Clearance Transportation and Scheduling

• •Plan and supervise transportation of commodities end to end (road, rail)
• •Ensure on-time delivery and resolve bottlenecks promptly!
• •Stay updated on changes in transportation regulations and policies across different African countries
• •Ensure that all vital documentation for clearance and transportation is complete and accurate

3. Supplier and Stakeholder Management

• •Act as the primary point of contact for clients regarding land logistics services.
• •Understand client requirements and develop customized solutions.
• •Maintain high levels of customer satisfaction through effective communication and delivery.
• •Regulatory Compliance
• •Maintain communication between field offices, logistics clusters, and operations centers.
• •Liaise with local authorities, customs, and regional partners across African countries.
• •Frequently travel across various locations in Africa.
• •Tracking performance metrics and delivering reports.

4. Compliance, Risk & Safety

• •Ensure adherence to HSE (Health, Safety & Environment) standards and international logistics protocols.
• •Conduct risk assessments and implement mitigation measures for cross-border operations.

5. Documentation & Reporting

• •Generate analytical reports (indictor tracking, asset management, pipeline flow capacity utilization).
• •Ensure audit-ready records, support and provide input to the development of logistics SOP.
• •Proficiency in logistics software and tools for tracking and reporting.

6. SHEQ

• •Understand and make sure of compliance of the SHEQ Policy within logistics and administrative processes.
• •Ensure logistical and administrative documentation (e.g., shipping records, schedules) aligns with SHEQ procedures and is properly controlled.
• •Report any SHEQ non-conformities in logistics operations to the Regional Commercial Manager.
• •Support SHEQ objectives by ensuring efficient and safe administrative support.
• •Participate in SHEQ training and participate in audits by providing relevant records.

7. Work Hours

This role requires regular attendance on-site Monday through Friday. Occasional overtime and weekend work may be required.

​ Knowledge, Skills and Abilities

Solid understanding of African trade routes, customs regulations, and logistics networks.

• •Ability to lead cross-border operations and multicultural teams.
• •Sophisticated data analysis and reporting skills (MS Excel, ERP, or logistics tracking systems).
• •Excellent skills in planning, negotiation, and problem-solving.
• •Commitment to ethical and sustainable logistics practices.
• •Process orientated with a good attention to detail.
• •Highly organised with the ability to prioritise tasks in constantly evolving environment.
• •Must be able to work under pressure and adhere to daring deadlines
• •High level thinking and problem solver
• •Organised and detailed

Reporting Responsibilities

Controller Month end report

• •WIP management
• •Transit times KPI
• •POD tracking- daily
• •Claims register
• •Demurrage schedules- After project complete sent to client
• •ISO audit samples – All Project Documents must be saved on Shared Folder
• •FFMS system for Project completeness
• •Margin and volume analysis

Key Relationships:

• •Internal
• •Operations team across regions
• •Regional commercial team
• •External
• •Customer Focused
• •Vendors management
• •Finance team
• •Management team
• •Transport Team