French Customer Experience & Tech Support Advisor (Flexible Hours)

What You'll Do

As a  Customer Experience & Technical Support Advisor , you'll help French-speaking customers get the most from their devices and smart technology.

Your day-to-day will include:

• •Providing support via phone and email in French and English.
• •Assisting customers with product setup and troubleshooting.
• •Resolving connectivity and basic technical issues.
• •Delivering an outstanding customer experience on every interaction.

What We're Looking For

• •French proficiency at B2 level.
• •English proficiency at B2 High (B2H) / C1 level.
• •Excellent communication and customer service skills.
• •Interest in technology and consumer electronics.
• •Basic knowledge of Wi-Fi, mobile devices, or connectivity is an advantage.
• •Positive attitude and willingness to learn.
• •Availability to work from our office in Sofia.
• •Schedule: Monday to Sunday, between 10:00 and 19:00.

Why Join Us?

• •Choose the schedule that suits you: 6, or 8-hour shifts.
• •Permanent employment contract.
• •Competitive salary.
• •Fully paid training.
• •21 days of paid annual leave.
• •Additional health and life insurance.
• •Meal vouchers.
• •Company-paid lunch in the office three days per week.
• •Employer-sponsored professional certifications to boost your skills and career.
• •Clear career progression and internal promotion opportunities.
• •Modern office, supportive colleagues, and an international work environment.

 Ready to join us? Apply today and discover where your career can take you!

Build Your Career with Sutherland

Looking for a job that fits your lifestyle while offering long-term career opportunities?

At Sutherland, you'll join a global leader in Customer Experience, working with one of the world's leading consumer technology brands. Whether you're starting your career or looking for a fresh challenge, we'll provide the training, support, and development you need to succeed.

No previous technical support experience? No problem—we'll teach you everything you need to know.