Front Desk Receptionist - Soho House Istanbul

We are looking for "Front Office Receptionist" with the qualifications below:

A complete understanding and ability to provide the service delivery expected by guests and Soho House members

Ability to work well under the pressure of coordinating many requests at any given time

Being approachable and reliable

Ability to be flexible as the job changes

Ability to work flexible hours, including weekends, holidays if necessary

Knowledge of Opera PMS System

Spoken and written fluency in English and in Turkish

JOB DESCRIPTION

Responsibility for the care of hotel guests throughout their visit

To use own initiative and to personally take any action appropriate to deliver a first class service

Responsibility for check-in, concierge duties and check-out

To meet, greet and bid farewell to all guests – with a smile and making eye contact

To escort guests to their room whenever possible and taking their luggage

Take responsibility for the presentation of the front of house

Fully understand and operate the telephone systems

Fully understand and operate the hotel property management system

Assist Reservation Team with hotel enquiries and reservations

Ensure good communication with all departments with guest’s special requests and feedback whether good or bad

To be fully familiar with the hotel layout

Accountable for the Reception cash handling issues

To have a basic knowledge of the surrounding area in order to assist guests with their queries

To have a good product knowledge in order to increase sales whenever possible

To fully understand the bedrooms layout as well as their features and equipments