FRONT OFFICE ASSOCIATE

Description

Job Summary:

Professional and courteous Front Office Associate with a commitment to providing exceptional patient care in an outpatient setting. Adept at performing a wide range of administrative tasks to support healthcare delivery. Possesses strong communication skills to interact with patients, healthcare professionals, and administrative staff. Committed to maintaining a patient-centric focus while ensuring the smooth operation of daily clinic activities.

Supervisory Responsibilities: N/A

Essential Duties / Responsibilities:

• •Greet and welcome patients with a positive and friendly attitude.
• •Conduct chart preparations, register new patients, update existing patient records, and verify insurance authorization.
• •Schedule and confirm patient appointments, ensuring efficient use of appointment slots.
• •Answer phone calls and assist patients with inquiries, directing calls to the appropriate staff.
• •Collect co-pays, co-insurance, deductibles, or outstanding balances from patients. Prepare payment plans as needed. Reconcile payments at the end of the day and prepare/upload necessary documents.
• •Maintain a neat and organized front desk area.
• •Coordinate with medical staff to ensure a smooth patient flow.
• •Handle sensitive patient information confidentially.
• •Assist with administrative tasks as needed, including generating reports for marketing or patient communication.
• •Actively engage in cross-training initiatives to acquire proficiency in various clinic functions.
• •Provide coverage for other clinics as needed, demonstrating adaptability and teamwork.
• •Collaborate with team members across clinics to maintain a cohesive and supportive work environment.
• •Embrace opportunities for continuous learning and skill development to enhance overall clinic efficiency.
• •Other duties as assigned.

Required Skills / Abilities:

• •Interpersonal skills, including effective communication with patients, families, and other members of the healthcare team.
• •Time management skills.
• •Cleanliness and adherence to protocols.
• •Attention to detail.
• •Proficient use of Athena EHR or a similar Electronic Health Record (EHR) system.

Education and Experience:

• •High School Diploma.
• •Customer service experience, preferably in a healthcare-related setting.
• •Minimum of 2 years of experience as a front office associate/receptionist in a physician's office or hospital.
• •Working knowledge of medical terminology and health care insurance.
• •Working knowledge of MS Office (MS Word, Excel, and Outlook)

*StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.

Requirements

• •Involves sitting, standing, and walking for extended periods of time.
• •Full range of body motion, including reaching, bending, and stretching.
• •The ability to lift and carry moderately heavy items, such as boxes of documents or supplies.
• •Good manual and finger dexterity.