Front Office Supervisor - Houston Gymnastics Academy

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Job Title: Front Office Supervisor

Position Type: Part time

Position schedule: Monday-Friday 3p-8:30p

(Occasional weekends Saturday 8:30a-1p or Sunday 8:30a-11a)

Pay Rate: $25/hr

The Front Office Supervisor is responsible for the overall guidance of front office functions at the gym. The Front Office Supervisor must possess excellent time management skills, and the ability to communicate ideas and expectations in a clear manner. This position would be a 5 day commitment. This position would be primarily evenings 3pm-8:30pm Monday - Friday and occasional weekend availability on Saturday from 8:30a-1p or Sunday from 8:30a-11a. The pay rate for this position will be $25/hr.

Job Responsibilities

Duties include, but are not limited to:

Operations

Communicate the Vision, Values and Core Constituencies for the front desk staff in your assigned area

Provide leadership and coaching to all front desk staff

Work in with the Site Managers to establish goals and objectives for front desk operations

Implement and achieve the goals and objectives for the front desk

Attend and participate in all scheduled meetings and one-on-ones

Provide performance feedback to Site Managers to be used for quarterly feedback sessions and annual performance reviews

Give verbal corrective action related to performance issues as needed and inform Site Manager of performance concerns

Be proficient in lesson plans and skills, and verify front desk is effectively communicating to customers

Collaborate with Site Managers on marketing and sales plans for enrollments, and special events for assigned area

Work to ensure customer growth and retention success

Escalate all issues that pose a risk, including potential Safe Sport violations to Site Managers

Assist in filling gym coverage needs and fill in when and where needed

Oversee Front Desk Management to ensure customer satisfaction and/or customer recovery

Train front desk staff on front desk policies and iClass

Be available and provide support for the front desk staff

Communicate effectively with clients, vendors, and other stakeholders

Ensure compliance with company policies and procedures

Administrative Compliance

Submit incident reports/documentation in a prompt manner to the appropriate department

Partner with Site Manager to ensure accuracy of class schedules and staffing in iClassPro

Distribute any mail/email communication RD

Responsible for ensuring administrative duties for special events and alternative programming are implemented and utilized by front desk staff.

Communicate the process and procedures with Site Managers so they can support the implementation and execution.

iClass Pro Management

Implement new front desk and iClass policies

Run Monthly Tuition and appropriate Yearly Participation Fees on the 15th and 1st of the month and send csv results to payments

Before running tuition, run an attendance report and drop students who have not attended classes in the past two months

Partner with Site Managers and front desk staff to follow up on all aged accounts

Respond to chargebacks and e-check returns

Ensure the following tasks are done correctly by office staff (this list may not include all tasks)

Create, change, and remove programs and classes

Process student enrollments, drops, and changes

Manage all email distributions/communications from iClass to families

Keep track of waitlists

Experience:

Proven experience in office management or related administrative role

Strong organizational skills with the ability to multitask and prioritize work effectively

Proficiency in using office software, including Microsoft Office Suite (Word, Excel, PowerPoint)

Excellent communication skills, both written and verbal

Ability to supervise and lead a team of office staff

Experience in calendar management and scheduling appointments

An Equal Opportunity Organization

Houston Gymnastics Academy does not discriminate on the basis of race, color, ethnicity, national origin, religion, sex or gender, sexual orientation, disability, age, or marital status.