FT Community Associate - Grantville

Description

JOB SUMMARY

Perform transactional duties and responsibilities while exemplifying JBT’s SMILE Standards and Non-Negotiables. Know and comply with laws, regulations, and bank policies and procedures applicable to transactions processing.

DUTIES AND RESPONSIBILITIES

• •Provide SMILE Standards service to clients at all times and actively seek out and meet their banking needs.
• •Consistently deliver high quality JBT service in person, through the drive-up, over the telephone and during community events using JBT’s Non-Negotiables.
• •Working knowledge of branch products and services. Expands relationships though recommendations designed to assist client. Refers clients to appropriate partners for additional needs.
• •Ability to answer basic questions about JBT’s digital banking services.
• •Keep a clean, organized work area and a professional appearance as outlined in the Bank’s Dress Code Policy.
• •Accurately, efficiently, and promptly perform client transactions (including those received by mail or night deposit): cashing checks, deposits, withdrawals, selling of monetary instruments, loan payments, etc.
• •Balance cash drawer/debits and credits accurately and in a timely manner using the Teller system. Maintain an orderly cash drawer within the Bank’s approved cash limits.
• •Complete BAI courses as assigned.
• •Respect the confidentiality of information obtained through or as a consequence of employment.
• •Actively utilize CRM System to enhance client experience.
• •Routinely incorporate compliance (knowledge of laws/regulations) in day-to-day tasks.
• •Perform related duties including, but not limited to, client access to SDB area, balancing the ATM, Vault, TCR, etc.
• •Ability to complete forms via Edit Merge Doc or located on JBT Connect.
• •Ensure punctual and regular attendance.
• •Promote and preserve JBT’s values and culture.
• •Follow Bank policy and procedure to prevent fraud and financial crimes.
• •Other duties as assigned.

Requirements

SKILLS REQUIRED

• •Ability to operate Bank’s systems.
• •Excellent communication and interpersonal skills.
• •Proficient mathematics skills.
• •Ability to operate the following office equipment: computer, telephone, copy machine, fax machine, scanner, TCR.
• •Ability to lift approximately 50 pounds.