Fuel Desk Operations Coordinator

OTR Solutions is an innovator in the transportation industry providing a suite of factoring, fuel, and business management focused solutions. We help new and established companies get fast access to the funds they need for daily operations. As a Private Equity backed FinTech company, we are looking to grow our best-in-class financial organization.

OTR has been recognized as a “Top Workplace” by the Atlanta Journal-Constitution since 2016!

As a Fuel Desk Operations Coordinator, you will be responsible for handling the daily operational tasks for the Fuel Desk Department. You will maintain client relationships and provide ongoing education and customer service.

Responsibilities:

Manage a portfolio of fuel clients focusing on fuel card usage and growth

Provide industry leading customer support and troubleshooting

Develop client relationship to educate and inform customers of how to optimize the value of the OTR fuel program

Work with different departments to improve features and processes

Become an expert at servicing customers using our partnership platforms

Maintain current knowledge on Fuel Desk program and strategies

What we look for:

Bachelor's degree in business or related field

Proficiency in MS Excel and related computer knowledge

Exceptional communication, negotiation, and problem-solving skills

Team player with multi-tasking and prioritizing abilities

Strong Customer Service skills

Perks and Benefits:

OTR provides a competitive, comprehensive compensation package for our full-time employees:

Eligibility for Individual and Company bonus programs

Medical, Dental, Vision, Life/ AD&D Insurance, Short-Term Disability

Pet Insurance, Paid Family Leave, Employee Assistance Program

Fully Paid Maternity Leave

401(k) with Company Matching

Generous PTO, Sick/Mental Health Days, Flex Holidays + Company Paid Holidays

Travel Stipend to support Work Life Balance

Leadership Development and Training

Continuous Learning + Professional enhancements

Weekly Catered Lunches + Casual Dress Code

Company Paid Fitness Membership

Volunteer Days and Opportunities with Company-Partnered Charities

Internal Inclusion programs

OTR’s mission is to create exceptional value for our clients by providing industry leading financing and back-office solutions. Three pillars that are crucial to supporting that mission are outstanding customer service, technology that creates efficiency for ourselves and our customers, and a culture that provides the opportunity for employees to achieve greatness.

OTR Solutions is an Equal Opportunity Employer