General Manager

Description

Who We Are:

At Starbird, we’re not just serving crispy, crave-worthy chicken — we’re redefining what fast casual can be. We believe food should be fresh, flavorful, and feel-good — and the same goes for how we treat our people. As a rapidly scaling restaurant brand expanding corporate and franchise locations, our people systems must be as strong as our food and hospitality. We are building operational infrastructure that is compliant, data-driven, scalable, and designed for long-term growth.

• Role Overview
• Lead your restaurant like a CEO as Starbird continues rapid growth. You are the operational engine and hospitality leader, responsible for overall performance, guest satisfaction, team development, and strong financial results. This is a build-and-scale role requiring operational rigor, internal controls, adaptability, and a balance of compliance and exceptional guest experience.

• Who You Are
• •Hospitality-driven, people-focused, and energized by fast-paced restaurant environments
• •Passionate about great food and the guest experience
• •Strong sales mindset with the ability to upsell and drive revenue
• •Experienced leader with deep skills in coaching, development, and team motivation
• •Analytical, detail-oriented, and disciplined in process and data
• •Calm, decisive, ethical, and solutions-oriented under pressure
• •Comfortable in high-growth environments and committed to continuous improvement
• •Collaborative partner across Operations, Finance, Legal, People & Culture, IT, and Marketing

What You’ll Do

• Guest Experience & Service
• •Ensure high standards for food, beverage, hospitality, and service recovery
• •Maintain strong floor presence, personalize guest interactions, and anticipate guest trends

• Financial & Administrative Management
• •Uphold company policies and all regulatory requirements
• •Manage Harri and Paylocity; ensure accurate timekeeping and acknowledgements
• •Oversee cash handling, credit controls, and inventory management
• •Own P&L performance, revenue growth, cost control, and profitability

• Restaurant Operations
• •Lead daily restaurant, catering, and third-party delivery operations
• •Ensure accurate staffing, clear scheduling, and consistent service standards
• •Maintain inventory procedures and drive operational improvements

• Leadership & Team Development
• •Recruit, hire, onboard, and mentor managers and team members
• •Build bench strength and deliver ongoing coaching and training
• •Ensure accurate timecards, clear schedules, and effective labor management

• Sales & Marketing Support
• •Execute local and national promotions, events, and limited-time offers
• •Support group business, site visits, and client interactions
• •Elevate guest satisfaction through team development and product quality

• Cross-Functional Partnership
• •Collaborate with Marketing, Technology, Culinary, People & Culture, and Finance
• •Execute brand initiatives, LTO rollouts, training programs, and technology enhancements

Requirements

• •Background in hospitality, service, and people/metrics management
• •7+ years managing fast-paced, growth-driven restaurants
• •5+ years hiring, developing, and managing teams
• •Proven ability to grow business and build guest loyalty
• •Experience with restaurant software (Harri, Paylocity, OPUS, Google Workspace, Microsoft Office)
• •Experience implementing complex systems and processes
• •Strong communication skills; Spanish bilingual a major plus
• •Ability to multitask, adapt quickly, and deliver operational excellence