General Manager / Operating Partner

Description

About Us

24 Hour Flood Pros is a rapidly growing national disaster mitigation company specializing in water, fire, mold, and specialty drying services. We operate in multiple states and partner closely with insurance carriers, plumbers, property managers, and referral partners to deliver fast, professional, and well-documented mitigation services.

We are expanding into the Baton Rouge market and are seeking a General Manager / Operating Partner to launch, build, and scale this location from the ground up.

Position Summary

The General Manager / Operating Partner is responsible for launching, operating, and scaling the Baton Rouge market as a self-sustaining, profitable branch. This role owns the full lifecycle of the business—from lead intake and job acquisition through project execution, customer experience, insurance communication, billing, collections, and profitability.

This is a hands-on operator role , not a desk position. The General Manager is expected to perform field inspections, write and manage mitigation scopes and estimates, oversee on-site mitigation work, and build the local team and referral network while maintaining strong operational discipline, clean job files, and consistent margins.

Success in this role requires an ownership mindset, urgency, accountability, and the ability to execute in the field while building long-term enterprise value.

Key Responsibilities

Market Launch & Business Development

Launch and build the Baton Rouge mitigation operation from the ground up

Develop and maintain referral relationships with plumbers, adjusters, property managers, and other partners

Drive lead intake, job acquisition, and conversion from first contact through approval

Represent the company professionally in the local market and community

Operations & Project Execution

Perform initial loss inspections and develop accurate mitigation scopes of work

Write and manage Xactimate estimates and revisions

Oversee on-site mitigation operations, equipment deployment, monitoring, and job completion

Ensure all work complies with IICRC guidelines and company SOPs

Maintain proper documentation and photo standards for every job

Insurance, Billing & File Control

Manage all communication with customers, adjusters, plumbers, and referral partners

Negotiate scopes, pricing, and supplements as needed

Drive jobs through approval, invoicing, and payment

Maintain clean, complete, and defensible job files

Ensure timely and accurate billing to insurance carriers and clients

People & Team Building

Hire, train, and manage mitigation technicians and subcontractors

Build a reliable, scalable field team as volume grows

Set expectations, manage performance, and enforce safety and quality standards

Financial & Performance Management

Control job costs, labor, equipment, and margins

Track KPIs related to cycle time, profitability, collections, and customer satisfaction

Build systems and workflows to support scalable growth

Grow the operation into a profitable, self-sustaining branch

Qualifications

5+ years of experience in water mitigation, restoration, or related operations leadership

Strong working knowledge of IICRC standards and mitigation best practices

Proficiency in Xactimate and insurance estimating processes

Proven ability to manage jobs from loss through payment

Experience hiring and managing field teams

Strong financial acumen and job-costing discipline

Valid driver’s license with clean driving record

Entrepreneurial mindset with comfort building a market from zero

Physical & Work Requirements

Ability to perform field inspections and on-site mitigation work

Ability to lift, carry, and deploy equipment as needed

Ability to work in residential and commercial job site environments

Willingness to be on-call and respond to emergency losses as required

Benefits

Competitive compensation based on experience

Medical, dental, and vision insurance

Paid time off and holidays

Growth and long-term leadership opportunities within a national organization

Equal Employment Opportunity

24 Hour Flood Pros of Baton Rouge is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

ADA Statement

Applicants must be able to perform the essential functions of this position with or without reasonable accommodation.