Global Head of Engagement

About Us

Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, we are expanding our teams and capabilities to deliver mission-critical systems to allied forces.

Our work is guided by clear values: building technologies with real-world impact, pursuing excellence in everything we do, setting ambitious goals, and taking on the hardest technical challenges. We operate in a demanding environment where rigor, ownership, and execution are expected.

About the Role

We are hiring a Head of Engagement to build and lead the Engagement function globally.

You will manage and scale a team of Engagement Managers across Europe, the Middle East, US, and future regions, and define how Harmattan AI engages with customers—from technical demonstrations to full deployment and long-term partnerships.

This role sits at the intersection of Sales, Product, and Field Operations, and directly impacts our ability to win tenders, deploy systems successfully, and build a scalable partner ecosystem.

Responsibilities

Leadership & Team Building

Build, manage, and scale a global team of Engagement Managers across regions

Define team structure, hiring plan, and capability development

Establish clear performance standards, KPIs, and operating cadence

Engagement Strategy

Define and own the global engagement strategy across all markets

Ensure consistency and excellence in customer interactions, demonstrations, and deployments

Partner with Sales leadership on strategic deals, key accounts, and major tenders

Operational Excellence

Standardize and elevate:

Demonstration frameworks and demo kits

Deployment and field operation processes

Customer engagement playbooks

Ensure high level of execution quality and repeatability across regions

Product & Feedback Loop

Establish structured processes to capture field insights, customer feedback, and competitive intelligence

Translate field learnings into actionable inputs for Product and Engineering

Ensure tight alignment between market needs and product roadmap

Cross-functional Alignment

Act as the central interface between Sales, Marketing, R&D and Product

Ensure seamless coordination across teams for customer delivery and deployment success

Candidate Requirements

Significant experience in Sales Engineering, Program Management, Field Operations, or similar roles in UAV, defense, robotics, or complex systems environments

Proven track record of building and leading high-performing teams in technical, customer-facing contexts

Strong experience with technical sales cycles, deployments, and OEM/partner integrations

Ability to operate at both:

Strategic level (defining frameworks, scaling functions)

Operational level (supporting critical deals, deployments, and escalations)

Strong system-level understanding of integrated hardware + software products

Complex Project Management: Avid learner with a demonstrated capacity to handle large-scale, complex projects – offering innovative solutions and leading teams to deliver outstanding results.

Adaptability & Mobility: Thrives under pressure in a fast-paced, dynamic environment; embraces a “no-task-is-too-small” mentality.

Communication & Influence: Excellent written and verbal communication, capable of leading diverse principals – from junior members to senior executives.

Commitment: 100% dedication to Harmattan AI’s mission, vision, and ambitious growth plans, ready to go the extra mile to ensure operational excellence.

UAV pilot license strongly preferred

High willingness to travel (significant field presence required)

We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.