Global O2C Process Owner - Customer Order Management

Armacell provides numerous and diverse career opportunities. Add your talent to ours and make a difference around the world!

Take ownership of Armacell's global Customer Order Management process, shaping a future-ready Customer Service model and driving standardisation across every region.

Your Tasks

Own the end-to-end global Customer Order Management process as design authority

Define and maintain global process standards, policies, SOPs and governance

Develop the new Customer Service operating model, including organisation and governance

Drive process harmonisation, reviewing and approving local deviations

Collaborate with Global Process Owners across Customer Management and Billing & Collection

Define and maintain global KPIs, KAIs and performance frameworks

Own the continuous improvement roadmap, including automation and AI-enabled solutions

Act as business lead and design authority for S/4HANA and transformation initiatives

Your Profile

10+ years of experience in Customer Service, Order Management or Order-to-Cash

Proven track record in global process ownership , governance and operating model design across multiple regions

Strong SAP ERP experience, preferably including S/4HANA transformation programmes

Strong understanding of process controls, compliance and audit expectations

Fluent English

Experience leading business harmonisation and stakeholder management in a global matrix an advantage

Knowledge of AI-enabled solutions in and outside S/4HANA an advantage

Our Offer

Armacell offers a competitive salary package according to your experience and skillset

Flat hierarchies and short decision-making paths

Respectful and inclusive work culture in an international environment

Integration Events (Family day, Global Armacell Day)

Hybrid working model (3/2 – office/home)

Luxmed – Medical Care Package

Multisports Card

Life Insurance

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#LI-Hybrid

#LI-AH1

Time Type:

Full time