Ground Operations Officer

We are looking for an organised, proactive, and detail‑driven Operations Officer to join our Flight Operations Department. Reporting to the Ground Operations Manager, you will play a key role in supporting both day‑to‑day logistics and aviation operations.

✈️ Key Responsibilities

This is a dual-purpose role, combining Ground Operations responsibilities with dedicated travel coordination support.

Your main duties will be operational and administrative, including but not limited to the following:

Ground Operations

Coordinating and planning Company operations, including:

Route planning

Arranging Customs and Special Branch clearances

Arranging Foreign operating permits

Coordinating airport handling arrangements

Identifying off-airport landing sites

Conducting landing site surveys and permissions

Coordinating chauffeur transfers and catering

Preparing and sending charter quotations

Preparing and issuing crew flight briefs and associated documentation

Arranging Company travel, including flights, hotels, car hire, and taxis

Arranging Crew travel

Managing aircraft and crew schedules using the Company's scheduling and rostering systems

Providing flight-following support

Processing post-flight paperwork and invoicing

Responding to telephone and email enquiries

Participating in shared and rostered evening, weekend, and bank holiday on-call duties

Engineering Travel Coordination

Acting as the primary point of contact for all travel arrangements relating to a team of engineers

Coordinating flights, accommodation, ground transportation, visas, and other travel requirements

Managing travel schedules and itinerary changes to support project delivery

Liaising with engineers, project stakeholders, and travel providers to ensure cost-effective and efficient travel solutions

Monitoring travel expenditure and ensuring compliance with Company travel policies

💼 Person Requirements

Experience in operations coordination, travel management, logistics, project administration, or a similar role

Excellent planning and organisational skills, with the ability to manage multiple competing priorities simultaneously

Experience arranging complex travel itineraries, including flights, accommodation, ground transportation, and last-minute changes

Strong attention to detail and the ability to work accurately in a fast-paced environment

Excellent verbal and written communication skills, with the confidence to liaise with engineers, crew, suppliers, airports, and senior stakeholders

Strong problem-solving skills and the ability to remain calm under pressure

Good commercial awareness and the ability to source cost-effective travel and operational solutions

Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word

The ability to work independently while contributing positively to a team environment

A flexible and adaptable approach to changing operational and project requirements

Experience using scheduling, rostering, booking, or travel management systems would be advantageous

Previous experience within aviation, travel, transport, logistics, or a similarly regulated operational environment would be desirable

Access to own transport, as the location is not served by public transport