Group Credit Controller

Group Credit Controller

Location – Guildford

Job type – Full-Time

Hours of work – Monday to Friday 8.30am – 5.30pm (40 hours per week)

Contract type – Permanent

Hybrid working – Two days office, three days remote (upon successful completion of probation);

Full-time in the office for the first 3 months

Closing Date: 18 September 2026

K2 Group is an independent and international provider of mobility services. The Group includes six K2 brands, each with its own service speciality:

K2 Relocate – relocation services

K2 Bespoke – VIP relocation services

K2 X Border – immigration services

K2 Indx – advisory and assignment management services

K2 AlphaTech – inhouse technology team

Twelve Degrees - inhouse stakeholder communication agency

Each K2 brand shares K2 Group’s mission: to take the burden of mobility away from customers with expertly tailored, truly personal solutions. We invest time in really getting to know each client and every assignee, thus enabling us to provide a truly human-centric service.

A deeper dive into K2 Group

Founded in 2002 and headquartered in the UK, K2 Group has evolved into a global leader in mobility and related services. Unlike competitors rooted in removals or property sectors, our origins in HHG/move management and HR allowed us to take a consultative, client-centric approach from the start.

Our early success stemmed from streamlining the household goods shipping process for organizations with varying transfer volumes, providing a fully managed service through a network of accredited partners. As our reputation grew, clients sought our expertise beyond shipping, leading to the expansion to destination services in 2008. To support this growth, we expanded our global presence, establishing operations in France, Sweden, Singapore, Australia, South Africa, the USA, the UAE, Brazil, Romania, and most recently, China - in Q4 2024.

Over close to 25 years, K2 has grown significantly, developing a suite of service offerings. We wanted to give each of these offerings its own identity, so in 2026, we chose to rebrand, transitioning from K2 Corporate Mobility to K2 Group. Each K2 offering/brand shares the same values, contributes to K2’s world-class NPS® of 82 and it’s Great Place To Work® accreditation, and is driven by the same unwavering commitment to human-centric service delivery. However, each brand has its own speciality as detailed above.

With 15 offices across 11 countries and a partner network which spans 186 countries, K2 has a truly global reach. We recognise that with this reach comes responsibility: we must operate as a responsible global citizen. To ensure that we do this, we have made multiple sustainability commitments, including establishing a partnership with EcoVadis, a global sustainability ratings company who make an ongoing assessment of our sustainability credentials and progress. We currently hold an EcoVadis Gold Medal, which puts us within the top 5% of all companies rated in 2025.

Delivering the exemplary level of service that we do and ensuring that we do not falter in our sustainability journey is only possible because every K2 employee is committed to our mission and vision. For us, our employees are our family. Their wellbeing and their professional development is a top priority, as evidenced by our Great Place To Work® certification; by the range of initiatives (e.g flexible working, charity days, active social calendar) and opportunities (training, secondments, international transfers) that we offer; and by the fact that People & Culture is one of the six foundational pillars of Kinetic, our five-year business strategy which defines the way in which we will grow until 2027.

Reporting to:

Group Credit Control Team Lead

The Role:

The Group Credit Controller will be responsible for following up with customers on outstanding balances and account queries, working with the Account Managers, the K2 Billing Team, Client Services, K2 Finance, as well as some ad hoc projects.

Main Duties and Responsibilities:

Accounting & Transactional:

Ensuring clients pay on time while also delivering first class customer service and building excellent relations with all clients, therefore maximising cash collection and reducing aged debt

Ownership of predefined ledger split

Updating the AR ledger with payments received and issuing updated account statements

Regular review of AR ledgers

Ensure all receipts have been posted and allocated

Ongoing investigation into why old invoices are not paid / credit notes not cleared

Reconciliation of accounts and consolidated invoices

Inbox management – actioning and filing all inbound emails

Accurate note keeping of communications regarding debtor invoices

Assist with month end closing for the AR ledger

Corresponding and responding to enquiries received from external and internal stakeholders within specified time frames

Completing relevant vendor set-up forms

Regular cleansing of customer contact information to allow effective automation

Work with Billing Team to ensure AR ledger accurately reflects current position – queries resolved in timely manner.

Ensuring withholding tax certificates are received on time

Providing supporting documentation to auditors and the wider K2 Finance Team

Experience: Skills /Abilities & Knowledge

Organising and prioritising daily/weekly tasks

Attention to detail and accuracy

Ability to meet deadlines

Adaptable to change and works well under pressure

Excellent Excel and MS Office skills

Knowledge of accounting software (Sage X3 & Quadient YayPay desirable)

Knowledge of working with various currencies

Ability to build and develop robust working relations with key clients and with all K2 colleagues

Possess team player qualities

Customer service skills

‘Can do’ attitude and ability to learn quickly

Demonstrate company acumen

Accountability: for GDPR & ISO

As part of the role, the job holder will be responsible for the processing of information, which may be special category data by nature. The job holder is obliged to follow the company Data Protection, Information Security Polices.

Full compliance and understanding whilst demonstrating full principles of all accredited ISO regulations.

Training and Education

Knowledge of accounts receivable is desirable

Knowledge of general accounting procedures

Other Information

Equal Opportunities: K2 has a strong commitment to achieving equality of opportunity and expects all employees to implement and promote this in their own work.

Health and Safety: K2 is committed to a healthy and safe working environment. We expect all employees to implement and promote its policy in all aspects of their work.

All candidates require proof that they have the right to work in the UK. Satisfactory references will be required and undertake a pre-employment health check.

Please contact the HR team at [email protected] if you need reasonable adjustments to participate in the recruitment process.

We look forward to hearing from you.

At the beginning of 2025, K2 was recertified globally as a Great Place To Work®.

Great Place To Work® is the global authority on workplace culture. To obtain the Great Place To Work® accreditation, a company must show that everyone who works for them has a consistently positive experience. They must prove that their leaders are caring and foster an environment in which everyone has a purpose, can contribute new ideas, and is able to access the resources that they need to thrive in their role.

As part of the Great Place To Work® certification, companies are scored within areas including trust, values, and leadership. K2’s Trust Index score is 90%, our Values score is 88%, and our Leadership Effectiveness score is 92%. These scores provide us with further proof that we have built a business which nurtures, inspires and challenges our people, giving them everything they need