Growth and Operations

About Us

Leona is on a mission to empower everyone to take the best care of themselves, their patients, and their loved ones. We have an ambitious goal: to transform the way the world interacts with healthcare, because where you live shouldn't determine the quality of care you receive.

For patients, managing your health should feel empowering, not intimidating. For doctors, we want to eliminate the administrative noise so you can focus on what matters most: delivering exceptional care. We're reimagining what it looks like for doctors to care for patients in an AI-first world — starting with a platform that streamlines doctor-patient communication via WhatsApp, acting as an AI clinical assistant that automates non-urgent tasks, surfaces what's urgent, and gives patients the convenience of reaching their care team 24/7.

With bases in San Francisco and Mexico City, our team brings together years of experience scaling companies like Uber, Rappi, Modern Fertility, and Wonder across the US and Latin America. We're backed by a16z, General Catalyst, and Accel, and a remarkable group of angels including the founders of Nubank, Rappi, and Maven Clinic.

If you're hungry to build 0-to-1, and roll up your sleeves to make magic, thrive in ambiguity, and care deeply about building a better future, this role might be the perfect fit for you.

The Role

You'll work at the intersection of growth, operations, product, and customer experience.

You'll spend time understanding our doctors, analyzing performance data, improving onboarding and activation, designing scalable processes, and helping leadership make better decisions. No two weeks will look the same.

This is an ideal role for someone who wants to learn how an early-stage startup operates and gain exposure to every part of the business while having meaningful ownership from day one.

What You'll Do

Drive Doctor Activation & Growth

Guide doctors through onboarding, from signup to successful activation

Become an expert on our onboarding funnel and identify opportunities to improve conversion and engagement

Act as a trusted point of contact for a portfolio of doctors during their first weeks on Leona

Collect customer insights and translate them into product and operational improvements

Analyze Performance & Drive Decisions

Build dashboards and reports that help leadership understand business performance

Monitor key metrics across onboarding, activation, engagement, and retention

Identify trends, bottlenecks, and opportunities through data analysis

Present recommendations and insights to stakeholders

Build Scalable Operations

Design and improve processes that enable Leona to scale efficiently

Partner with product, growth, operations, and engineering teams to launch new initiatives

Lead cross-functional projects from idea to execution

Develop systems that improve quality, speed, and reliability across the organization

Support Strategic Initiatives

Conduct market and competitive research

Help evaluate new growth opportunities and business initiatives

Support leadership on high-priority strategic projects

Contribute to company planning and goal-setting processes

What Success Looks Like

In Your First 30 Days

Become an expert in Leona's product, doctors, and operational workflows

Take ownership of onboarding and supporting new doctors

Build familiarity with our key metrics and dashboards

In Your First 90 Days

Own meaningful improvements to activation or onboarding performance

Launch at least one operational initiative that improves efficiency or customer experience

Become a trusted partner across growth, product, and operations teams

Deliver insights that influence company decisions

Who You Are

We're less interested in your years of experience and more interested in your ability to learn quickly, solve problems, and execute.

You might be:

A recent graduate with exceptional academic or extracurricular achievements

An analyst from consulting, banking, or a high-growth startup

An multi-year operator who loves building systems and solving messy problems

Someone who has built projects, businesses, or communities on your own

Qualifications

Bachelor's degree in Business, Economics, Engineering, Mathematics, or a related field

Strong analytical and problem-solving skills

Excellent written and verbal communication skills

Comfort working with data and learning new tools quickly

Proficiency with Excel/Google Sheets; experience with SQL is a plus

Familiarity with AI tools and large language models

Strong ownership mentality and bias toward action

Ability to thrive in fast-changing environments

An intermediate level in Spanish is required for this role

Nice to Have

Experience in consulting, operations, strategy, growth, analytics, or startups

Experience with SQL, business intelligence tools, or data visualization platforms

Healthcare experience or interest in healthcare innovation

What You Can Expect

Real Impact From Day One

Your work will directly influence how doctors deliver care and how patients experience healthcare. You'll see the results of your ideas quickly and have the opportunity to shape the future of the company.

Ownership & Autonomy

You'll own projects, make decisions, and be trusted to drive meaningful outcomes. We believe in giving people responsibility early and supporting them to succeed.

Learn Faster Than Anywhere Else

You'll work directly with experienced founders and operators who have built and scaled companies across Latin America and the United States. You'll gain exposure to growth, operations, product, strategy, and healthcare.

Build Something That Matters

Every improvement you make helps doctors spend less time on administrative work and more time caring for patients.

Competitive Compensation + Equity

We believe the people building Leona should share in the value they create.