GUEST HOUSE MANAGER

We value our people and encourage everyone to grow professionally. If you think this opportunity is right for you, we encourage you to apply!

Job Description:

Weekly costs, stock take, taking and forecast is submitted every Mondays before 12N

All Takings are banked on a weekly basis

NO cash is to be used outside of the weekly petty cash system in place

Supervisor and organise staff demonstrating leadership and personal commitment to the section.

Monthly meetings are held as a requirement

Supervise all employees ensuring all duties are concluded satisfactorily

Integrity must be instilled to all employees

All employees maintain ethical behaviour and above by the company policies

Training for staff is conducted

Provide Leadership in Safety supporting and encouraging Safety and Incident Free initiatives with in the Guesthouse in line with the department strategies and alignment with the company.

Health and safety practices are evident in the guesthouse.

Customer Service is provided promptly and according to the requirements and complaints from the customer.

Regular room check and house inspection are carried out and documented on a weekly basis using the inspection form

Customer feedback is used and completed

Customer concerns are addressed by the personal visits to the location to address the issue and thereafter put in writing.

Guest Accommodation is allocated as approved and rooms are prepared according to standards specified by the operations standards.

Rooms are allocated fairly and promptly

Guests abide by the rules including community rules

Food orders are served on a timely basis

No food shortages must be recorded at anytime.

Maintenance is ensure by constant inspections and continued revisits within the guesthouse with actions completing maintenance requests.

Maintenance issues are referred quickly and addressed promptly to the HR Manager

ALL RBMs are followed up with the Building Department to be completed

RBMs must be monitored and documented weekly.

Guest files are maintained and are in order

Files relating to the operation must be maintained and running

All security issues are reported each Mondays before 10am and a running file is maintained.

Financial files are completed and maintained

All financial files are maintained up to 7 years.

To apply, please submit your resume and cover letter outlining your interest for this role.