Guest Service Associate - F&B Service

Job Description

Key Responsibilities:

People Management

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

• •Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
• •Establish and maintain seamless co-ordination & co-operation with all departments of Novotel to ensure maximum cooperation, productivity, morale and guest service.

Financial Management

Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• •Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
• •Ensure to be familiar with all dishes on the menu.
• •Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
• •In the absence of the Food & Beverage Team Leader ensure to take guest orders, advice guests on specials menu options.
• •Ensure to be familiar with the property lay out, fire exits and elevator locations.
• •Report any equipment malfunction, emergency situations or suspicious persons to the Food & Beverage Team Leader.
• •Ensure that breakage, pilferage and spoilage are kept to a bare minimum.

Hygiene / Personal safety / Environment:

• •Ensures that the workplace and storage areas remain clean and tidy, and the safety of consumable goods by always respecting HACCP regulations
• •Respects the instructions and safety guidelines for the equipment (s)he uses
• •Applies the hotel's security regulations (in case of fire etc)
• •Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.

Key Contacts

Liaises with

Responsible for (as assigned)

Food & Beverage Department

Trainees