Guest Service & Outreach Representative

We are seeking a friendly, detail-oriented, and motivated team member to support both player account services and business outreach efforts. This role is responsible for creating and verifying guest accounts while also conducting outbound calls to introduce and promote our draft beer selections to bars and restaurants.

Key Responsibilities and Job duties include but are not limited to:

Create and verify new player accounts with accuracy and compliance

Assist guests with account setup and questions

Conduct outbound calls to introduce and promote draft beer offerings

Build relationships with businesses and generate interest

Maintain accurate records of customer and sales interactions

Required skills and Qualifications

Strong customer service and communication skills

Attention to detail and accuracy with data entry

Sales or call center experience

Basic computer skills and ability to multitask

Ability to stand for extended periods

Availability for nights, weekends and holidays

Professional demeanor

**The successful candidate will possess:

High School Diploma or equivalent

Ability to pass background check

Subject to drug screen within 90 days of employment

Must be 21 years old or older

Employee Benefits (Full-time)

Because we seek out the best in you, TCBC provides a meaningful benefits package you can trust in.

Company covers 50% Health Insurance (BCBS)

Dental & Vision (BCBS)

Health reimbursement plan

Years of service discounts on insurance

IRA + Company Match up to 3% (after 1 yr of service)

Paid time off (yrs of service increase)

Holiday Season Savings Fund

Holiday Pay

Weekend Pay $6 additional per hour

Tips

TCBC is an Equal Opportunity employer that is fully committed to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by state of local law. We are dedicated to providing a work environment free from discrimination and harassment and where employees are treated with respect and dignity.