Head of Commercial Office, UK

• Role: Head of Commercial Office
• Reporting Line: Chief Commercial Officer, FNZ UK

Location: London, UK - with possible travel across UK

• Grade/Level: Senior Director/VP Equivalent
• Function: Commercial Office

ABOUT THE ROLE

The Head of Commercial Office is a senior leadership role sitting at the heart of FNZ's commercial engine. This is not a traditional sales support function — it is the operational and strategic backbone of how FNZ grows its client base and its most important client relationships.

The role exists to ensure that FNZ's client facing teams are operating at their highest possible effectiveness — removing friction, driving discipline, improving quality and enabling the business to move faster and more consistently across the sales and client lifecycle.

KEY RESPONSIBILITIES

Commercial Strategy & Enablement

Own the Commercial Office as a function — defining its purpose, structure, processes and performance standards

Partner with the Chief Commercial Officer and Head of UK Sales to translate commercial strategy into operational reality

Build and maintain FNZ's commercial playbook — from proposal, negotiation and contract execution

Drive pipeline hygiene and forecasting discipline across the UK sales and client teams

Lead preparation of board-level and executive commercial reporting — pipeline, win/loss analysis, revenue forecasting, market coverage

Sales Support & Operations

Lead and develop a high-performing sales support and sales administration team

Oversee the commercial documentation — ensuring quality, accuracy and on-time delivery

Own CRM governance and adoption — ensuring Microsoft Dynamics is used consistently and generates actionable commercial intelligence

Manage the commercial calendar — exec engagements and client events

Coordinate across Legal, Finance, Risk and Technology to accelerate deal structuring and contract execution

Establish clear operating rhythms and handoff protocols between central Commercial Office, UK Sales teams and downstream Delivery functions — ensuring consistency, pace and accountability across the full commercial lifecycle

Bid & Proposal Management

Define and enforce content standards, ensuring core commercial materials are produced to a high level of completeness for existing clients), enabling effective localization and rapid turnaround.

Build a library of reusable commercial content — case studies, capability statements

Introduce quality standards and peer review processes to raise the bar on every client-facing document FNZ produce

Client Onboarding & Transition Support

Support commercial negotiations and contract reviews for existing clients — renewals, expansions and scope changes

Market Intelligence

Maintain FNZ's view of the competitive landscape in conjunction with UK Client solutions team— tracking competitor positioning, win/loss patterns and market developments that affect commercial strategy

Provide the Sales, client solutions and client relationship management teams with the intelligence and tools they need to compete effectively across adviser platform, D2C, workplace and wealth segments

LEADERSHIP & TEAM

Line management of the Sales Support and Sales Administration team — typically 4–8 people depending on scope

Act as a connector across Client Relationship, Sales, Client Solutions, Marketing, Finance, Legal and Product — ensuring the commercial function operates as a joined-up system rather than a series of handoffs

Build a culture of commercial discipline, quality and accountability within the team and across the client facing teams

WHAT WE'RE LOOKING FOR

Experience

Significant experience in a commercial operations, or client and sales enablement leadership role within financial services, fintech or B2B technology

Proven track record of building and running high-performing commercial support functions in a complex, multi-stakeholder environment

Familiarity with the UK wealth management and platform technology landscape is a strong advantage

CRM administration and commercial reporting experience — Microsoft Dynamics preferred

Skills & Attributes

Exceptional organisational rigour — able to manage multiple competing priorities and deadlines without dropping quality

Strong written communication — able to write, edit and improve executive presentations and client-facing documents to a high standard

Comfortable operating at senior levels — able to influence and challenge as well as support

Data-driven — uses pipeline and performance data to identify issues and improve outcomes

A builder — drawn to the challenge of creating structure, process and capability where it doesn't yet fully exist

Leadership presence — able to attract, develop and retain talented people in a fast-moving environment

WHY THIS ROLE

This role will shape how FNZ presents itself and how it converts opportunity into long-term client relationships. For the right person it is a rare opportunity to build something significant inside one of the most consequential businesses in global wealth management.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with the world’s leading financial institutions, with over US$2.5 trillion in assets on platform (AoP).

Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.