Head of Global Customer Operations Strategy & Chief of Staff

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Global Customer Operations Strategy & Chief of Staff based in United States.

• This senior leadership role serves as a strategic and operational partner to the SVP of Global Customer Operations.
• The position translates long-term business ambitions into clear priorities, integrated plans, and disciplined execution across regions and business units.
• It spans enterprise strategy, operating cadence, workforce and capacity planning, financial planning, transformation, and executive communications.
• You will work across a complex global matrix, influencing senior stakeholders and coordinating initiatives without relying solely on direct authority.
• The role also connects AI and automation opportunities with workforce planning, operating models, governance, and performance objectives.
• Success requires strong commercial judgment, analytical depth, executive presence, and the ability to turn complex information into actionable decisions.
• This is an opportunity to shape global customer operations strategy while helping senior leadership focus resources on the organization’s highest-value priorities.