Head of Technical Operations

About DEUNA 🧡

DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.

With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.

We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments! 🚀

Visit https://www.deuna.com/ to learn more about us!

We are looking for a Technical Operations Head to join our team!

Responsibilities:

- System Monitoring and Alerting : Develop and implement robust monitoring systems to identify potential failures, especially post-deployment, ensuring high system reliability and performance.

- Deployment Standards : Define and maintain standards for all deployments. Ensure that each new solution or change includes comprehensive runbooks, alerts, and metrics.

- Incident Management : Manage and coordinate responses to incidents with urgency and efficiency. Lead the creation of thorough post-mortem analyses to prevent future occurrences.

- Documentation and Testing : Consolidate and maintain up-to-date documentation on client configurations. Ensure all configurations are thoroughly tested and functioning optimally.

- Problem-Solving Support : Provide expert context and assistance in resolving issues during production incidents.

- Team Coordination : Oversee and coordinate the work of technical customer support agents, ensuring effective and client-focused support.

- Roadmap planning : Present regular summary reports of the overall operational health of the organization and opportunities for improvement. Manage and drive the roadmap for operational improvements.

Qualifications:

-Bachelor’s degree in Computer Science, Information Systems, or a related field.

-Minimum of 10 years of experience in system operations, preferably in the fintech or e-commerce sectors.

-Proven track record in operational system management, including monitoring, incident response, and continuous improvement.

-Strong technical and analytical skills, including proficiency in SQL, Python, or similar technologies. Prior experience with using operational tooling such as NewRelic

-Excellent problem-solving abilities and experience in handling high-pressure situations.

-Strong leadership skills with experience in managing technical teams.

-Excellent communication and documentation skills.

-Fluent in English and Spanish.

Join us at DEUNA, and be part of a dynamic team that's transforming the e-commerce payments in LATAM 🚀