Healthcare Operations Manager

Raventra Health is a medical services company providing outsourced billing, coding, and claims processing solutions for provider groups and hospitals. As a Healthcare Operations Manager, you will oversee day-to-day revenue cycle operations and help ensure services are delivered accurately, efficiently, and consistently across client accounts. You will coordinate operational teams, monitor performance, resolve escalations, and identify opportunities to improve workflows and service quality.

WHAT YOU WILL DO

Oversee day-to-day operations across billing, coding, claims, payment posting, and accounts receivable functions

Coordinate workloads and priorities across operational teams to support client requirements

Monitor productivity, quality, turnaround times, and other operational performance metrics

Review operational reports and identify trends, bottlenecks, and opportunities for improvement

Manage escalated operational issues and coordinate timely resolution with the appropriate teams

Work with Client Success Managers to address client concerns and maintain service standards

Develop and improve processes, procedures, and internal operating standards

Support training, coaching, and performance development for operational team members

Ensure teams follow established healthcare privacy, security, and compliance procedures

Communicate operational priorities, risks, and performance updates to leadership

WHAT WE ARE LOOKING FOR

3+ years of experience in healthcare operations, revenue cycle management, or healthcare services

Experience managing or coordinating healthcare operations teams

Strong understanding of revenue cycle workflows, including billing, coding, claims, payment posting, and AR

Experience monitoring operational KPIs and using data to improve performance

Strong leadership, organization, and problem-solving skills

Ability to manage competing priorities and make effective operational decisions

Strong communication skills and ability to work with both internal teams and client stakeholders

Experience managing escalations and resolving operational issues

Ability to work independently and effectively in a fully remote environment

HIPAA-compliant private workspace

NICE TO HAVE

Experience working with provider groups or hospitals

Healthcare revenue cycle management certification

Familiarity with Epic, Athena, eClinicalWorks, or other healthcare systems

Lean, Six Sigma, or other process improvement experience

Experience with outsourced healthcare services or multi-client operations

COMPENSATION AND BENEFITS

Compensation will be discussed during the interview and will reflect the candidate’s experience, qualifications, and relevant healthcare operations expertise.

Benefits and additional employment details will be discussed during the hiring process.

HIRING PROCESS

Application review → introductory conversation → hiring manager interview → offer.

EQUAL OPPORTUNITY

Raventra Health is an equal opportunity employer. We consider all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you need an accommodation at any stage of the hiring process, please contact us and we will work with you to provide appropriate support.

Location: Remote