Hearing Care Coordinator

Job Duties and Responsibilities:

• •Greets customers when they enter
• •Answer phone/make phone calls for various purposes
• •Confirm appointments
• •Schedule appointments for assigned office and/or any applicable out of town clinics
• •Manage incoming phone calls, deliver and return messages
• •Outbound calls to our patients for various purposes

• •Scheduling to maximize test opportunities for the office and any out of town clinics
• •Order and sell products
• •General office and administrative duties
• •Pull charts for customers scheduled for hearing tests or other appointments
• •Stock shelves (batteries, pamphlets, supplies etc.)
• •Invoicing for hearing aids and other products or services
• •Customer information entry into clinical management system
• •Prepare the out of town clinic schedules for the Hearing Care Professionals to take with them
• •Receive hearing aid repairs and enter appropriate information into the system
• •Receive mail, process incoming payments and distribute mail
• •Mail batteries/supplies on customer request
• •Mail hearing aids when requested

• •Perform follow up activities with customers and other leads
• •Be able to accurately process all clinic forms as they relate to customer care (i.e., customer records, financial forms, and insurance contracts where applicable).
• •Develop and execute lead generation test opportunities through business networking and outreach within the community
• •Manage customer database and call list
• •Submit insurance claims and follow-up with insurance plans where applicable
• •Manage account receivables and payables
• •Cash management including making bank deposits and balancing out sales media
• •Make sales calls to help generate business
• •Assist the Hearing Care Professionals
• •Perform a variety of cleaning duties to maintain a clean work environment and clean patient care areas
• •Follow all Beltone corporate policies and procedures

Desired Qualifications:

• •High School diploma or equivalent is required
• •2 years of previous office experience is preferred
• •2 years of previous sales and customer service experience is preferred
• •Must be well organized and able to multitask effectively
• •Must have the ability to communicate effectively in English, verbal and written
• •Must be proficient in MS Office and possess good computer skills
• •Must have the ability to sit at a desk for 70%-90% of the work day
• •Must be self-motivated and highly organized

Beltone is an equal opportunity employer.