Helpdesk Technician Intern

We're BlueCat—a Great Place to Work for good reason. Our team solves critical network challenges for some of the world's largest organizations. In simple terms, we manage the systems that keep networks running smoothly, securely, and reliably—the backbone infrastructure that powers digital transformation for enterprises globally. Our Intelligent Network Operations platform delivers and enables AI-driven agentic ops at scale, automating and simplifying how companies manage, secure, and optimize their networks.

But what makes us different is how we work: we believe great work happens in an environment where you're trusted, heard, and supported. With teams globally, we're building a workplace culture that values collaboration and integrity as much as innovation. If you're looking to advance your career with a company that invests in its people, this is it.

We are looking for a dynamic individual with a do-whatever-it-takes attitude to join our IT team, reporting to the Infrastructure Manager. The Helpdesk Technician (8 months), is expected to:

We are looking for a Helpdesk Technician to join our Corporate Services Department !

Summary Of Responsibilities:

· Be the main contact for BlueCat staff seeking in-person/remote technical assistance via our ticketing system, our messaging system or or video conferencing platform.

· Performing troubleshooting through diagnostic techniques and following up with the end user for further details

· Responsible for asset tracking, Windows laptops, Apple MacBook laptops, printer issues, account management, how-to documentation

· Installation and upgrades of Operating Systems (Windows, MAC OSX & Linux) and setup/installation 3rd-party software e.g. VMWare, O365, etc.

· Prioritize workload and treat severity of issues as tickets come in.

· Direct unresolved issues to next level support or work with our internal team

· Accurately log detail notes into tickets of your work, frequent communication with end users, check for spelling and grammar

· Good communication and excellent friendly customer service skills -- as we provide a service to our BlueCat staff.

· Perform other duties upon request per your manager.

What We're Looking For:

· Relevant University Degree or College Diploma

· Good knowledge of Microsoft Windows 10, Apple OSX and Linux (bonus), Office 365 for Windows and OSX

· Willingness to learn and further grow your career within the IT department by doing certifications.

· Must be able to lift heavy equipment (10-30 LBS)

· Excellent communication, good proficiency in English, good patience with end users, etc.

· Ability to diagnose and basic technical issues.

What you’ll get from us:

The IT Department is a great team to work with! Aside from the personal and professional growth you'll experience, you'll gain a lot from our team. We love to eat, we're foodies! We're all currently working remotely so we stay connected with daily meetings to share stories and laugh.

Joining BlueCat means you’ll be joining a company that’s been certified as a Great Place to Work for the sixth year in a row! In addition to that, we’ve been included in the 2025 lists for the Best Workplaces for Inclusion, for Professional Development, for Technology, for Hybrid Work, and for Mental Wellness. If you’re as excited about the future of our company as we are, we would love to hear from Accommodation's will be provided throughout the recruitment, hiring and employment process in accordance with the AODA and the Ontario Human Rights Code.