Hospitality Coordinator

We value our people and encourage everyone to grow professionally. If you think this opportunity is right for you, we encourage you to apply!

Job Description:

1. Housekeeping Operations Management

Lead and oversee all housekeeping operations across GHC, including villas, apartments, guest accommodations, halls, public areas, learning facilities, recreational spaces, and other campus amenities.

Develop, implement, and enforce housekeeping standards, policies, Standard Operating Procedures (SOPs), and hygiene practices to ensure consistent service excellence.

Establish quality assurance programs and conduct regular inspections to maintain high standards of cleanliness, presentation, safety, and operational consistency.

Monitor housekeeping performance indicators and implement corrective measures to improve service delivery continuously.

Oversee the resolution of guest feedback, complaints, and housekeeping-related issues to enhance guest satisfaction and overall resort experience.

Collaborate closely with maintenance, hospitality, events, and facility teams to ensure seamless operational support and facility readiness.

2. Landscape and Grounds Management

Lead the planning, development, and implementation of landscaping concepts that enhance the visual appeal and overall guest experience of GHC.

Oversee the upkeep, cleanliness, and presentation of gardens, walkways, recreational areas, open spaces, and other outdoor facilities in accordance with GHC standards.

Drive landscaping programs, beautification projects, and sustainability initiatives to maintain an attractive, functional, and environmentally responsible environment.

Ensure all grounds and landscape assets are maintained in a safe, aesthetically pleasing, and operationally effective condition.

Identify opportunities for continuous improvement and innovation in landscape design, maintenance practices, and resource utilization.

3. Resource Management

Lead, coach, and develop housekeeping personnel, gardeners, and service contractors to achieve operational excellence and service standards.

Plan manpower deployment, duty rosters, work schedules, and contractor assignments to support seven-day operational requirements.

Monitor workforce productivity and optimize resource allocation to meet operational demands efficiently.

Manage housekeeping and landscaping inventories, equipment, materials, and supplies to ensure uninterrupted operations and cost-effective resource utilization.

Ensure contractors and service providers perform according to contractual obligations, safety requirements, and established service standards.

4. Operational Excellence, Compliance and Governance

Develop, implement, and monitor operational policies, SOPs, and performance standards to achieve operational efficiency, service excellence, and sustainability.

Ensure compliance with corporate governance requirements, occupational safety and health regulations, environmental standards, and company policies.

Support budget planning, expenditure monitoring, cost control initiatives, and resource optimization efforts within housekeeping and landscape operations.

Conduct operational audits, risk assessments, and performance reviews to identify improvement opportunities and ensure compliance with established standards.

5. Stakeholder and Guest Experience Management

Drive initiatives that strengthen GHC’s reputation as SD Guthrie’s premier corporate hospitality and learning destination.

Foster strong collaboration with internal stakeholders, business units, event organizers, facility management teams, and service providers to support business objectives.

Support campus events, learning programs, corporate functions, and hospitality activities by ensuring facilities and grounds are maintained to the highest standards.

Champion a service culture focused on guest satisfaction, operational excellence, and continuous improvement.

Key Accountabilities

Excellence in housekeeping, hygiene, cleanliness, and landscape presentation across GHC.

High levels of guest satisfaction and positive resort experience.

Effective manpower, contractor, and resource management.

Compliance with safety, environmental, governance, and operational standards.

Continuous improvement of operational efficiency, service quality, and sustainability initiatives.

Strengthening the image and positioning of Golden Hope Campus as a flagship hospitality and learning destination of SD Guthrie.

Job Requirements

Diploma in Business Administration, Tourism, Event Management, or a related field, or

Minimum 10–15 years of experience in hospitality, guest relations, customer service, facilities management, or administrative coordination.

Strong interpersonal and communication skills with the ability to interact professionally with guests, clients, vendors, and internal stakeholders.

Excellent organizational and multitasking abilities, with attention to detail and problem-solving skills.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and hospitality or booking management systems.

Ability to coordinate meetings, events, visitor management, travel arrangements, and hospitality services efficiently.

Strong customer service orientation with a commitment to providing a positive guest experience.

Ability to work independently and collaboratively in a fast-paced environment.

Experience in vendor management, procurement coordination, and budget monitoring is an advantage.

Excellent verbal and written communication skills in English and Bahasa Malaysia.

Flexible to work outside normal business hours when supporting events or special functions.

To apply, please submit your resume and cover letter outlining your interest for this role.