HR Generalist

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We’re Looking For A(n): HR Generalist

Location: Remote

What You’ll Be Doing: Serves as a key member of the HR team, working closely with HR Business Partners, the Director of HR, management, and employees to support company goals and objectives. This role carries out responsibilities across a range of functional areas, including benefits administration, leave of absence management, employee relations, training, performance management, onboarding, policy implementation, recruitment and employment, reporting, and updating the HRIS system. This position also participates in projects supporting organizational goals and department initiatives.

Serves as the primary point of contact for routine employee and manager HR inquiries, independently resolving requests within established guidelines and escalating complex or higher-risk matters as appropriate

Identifies recurring employee and manager questions, process gaps, and opportunities for improvement, and recommends or implements solutions to improve the efficiency and effectiveness of HR processes

Administers HR programs and procedures and assists in the development and implementation of company policies and processes to support consistent and compliant HR practices

Maintains the company people intranet to ensure employees have access to accurate and up-to-date resources

Oversees & administers the employee product purchase program and other recognition programs to support employee engagement and satisfaction

Serves as a resource to employees throughout the employee lifecycle, supporting key HR processes from onboarding through offboarding to provide a consistent and positive employee experience

Administers & Supports FMLA, leave of absence, and accommodation processes, coordinating documentation, employee communication, and required follow-up within established guidelines and escalating complex or higher-risk matters as appropriate

Administers workers' compensation claims, coordinating required documentation and follow-up and escalating complex matters as appropriate

Addresses routine employee relations issues and supports basic employee investigations within established guidelines, escalating complex, sensitive, or higher-risk matters as appropriate

Facilitates verbal, written, and termination disciplinary documentation and partners with management on employee separations, coordinating required HR offboarding activities to ensure consistent, compliant, and well-documented outcomes

Conducts employee exit interviews and compiles feedback and trends to support retention analysis and identify opportunities for improvement

Maintains accurate employee data, electronic files, and HR records, including processing employee changes and conducting regular audits of employee records and I-9 documentation, to ensure data integrity, accuracy, and compliance

Compiles and maintains routine HR reports and workforce data, ensuring accurate and timely information is available to support HR analysis and decision-making

Stays current with applicable employment laws, regulations, and HR best practices and applies this knowledge to assigned responsibilities to support compliant HR practices and minimize organizational risk

Supports administration of the employee survey process, including communications, reporting, and compilation of results, to support analysis and action planning

Assists with the recruitment process as needed to support timely and effective hiring

Coordinates company engagement committees, employee events, and activities to support employee engagement and workplace culture

Coordinates the HR onboarding process, including facilitating New Employee Orientation and ensuring required documentation, communications, and HR onboarding activities are completed accurately and timely, to support a smooth and informative onboarding experience

Coordinates and collaborates with other HR team members to ensure consistent application of policy, shared analysis of organizational trends, and information sharing

Assists the Payroll/HRIS, Compensation, and Benefits teams with special projects as needed to support cross-functional HR initiatives

Performs other related duties as assigned

Qualifications (Note: We strongly encourage you to apply even if you don’t tick ALL of these boxes.):

Communication: Exceptional interpersonal and communication skills, including the ability to communicate with employees using a thoughtful and sensitive approach

Judgment: Ability to exercise sound judgment, apply established policies and guidelines appropriately, and recognize when issues require additional guidance or escalation

Attention to Detail: Demonstrates a high level of accuracy and thoroughness when managing employee information, documentation, HR processes, and deadlines

Cultural Competence: Ability to communicate effectively within a multicultural environment

Confidentiality: Demonstrates a high level of confidentiality and sensitivity regarding employee information

Adaptability: Proven ability to succeed in a fast-paced, ever-evolving, service-oriented environment, adjusting individual approach and delivery to fit specific situations

Initiative: Ability to work independently, exercise discretion, and demonstrate resourcefulness and proactivity

Organizational Skills: Strong organizational and time-management skills, with the ability to prioritize and multi-task effectively, work efficiently in a fast-paced environment, and meet deadlines

Teamwork: Demonstrates a collaborative and helpful attitude, showing strong team spirit

Customer Service Orientation: Maintains a customer-service orientation when supporting employees and management

Problem-Solving: Ability to identify root causes, evaluate available information, and develop practical solutions that address immediate needs while improving processes and preventing recurring issues

Employment Law Knowledge: Demonstrated knowledge of employment law and regulatory requirements at the federal, state, and local levels

Flexibility: Willing and able to work extended hours as needed for special events or business needs

Company Values & Environment: Contributes to a positive working environment by exemplifying the company’s core values: Act Like Owners, Customers and Pets First, Share a Clear Story, Build for the Long Term, Move Fast with Discipline, Deal with Issues Directly, and Celebrate Our People

Required Education: Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent combination of education and relevant HR experience

Required Experience:

3+ years of progressive HR experience, including experience supporting employee relations, leave administration, HRIS/data management, and other core HR processes

Experience working with HRIS systems required

Preferred Experience:

HR Generalist experience supporting employees and managers across multiple HR functions

Golden Perks & Benefits:

Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans.

Annual bonus

We match up to 3.5% of your 401k contributions , ensuring your retirement savings grow alongside your career.

6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being.

Invest in your future with our Employee Stock Ownership Plan , where company contributions fund your retirement plan with company stock. Learn more.

Reimbursements for a portion of personal cell phone and internet usage for eligible employees.

Professional development opportunities with mentorship, continuous learning programs, and performance-based pay inc