HR Operations Specialist

WELCOME TO OLX

We're building marketplace sustainable ecosystems that millions of people depend on every month – to buy and sell cars, find homes, land jobs, and trade secondhand goods. It's commerce that matters: safe, smart, and environmentally responsible.

We do this with courage to innovate, commitment to outcomes, collaboration across 50+ nationalities and 7 markets, and a customer-led approach that puts real people first. Add a desire to win – and you get a culture that's ambitious, fast-moving, and built on trust.

Our brands – including AutoTrader, OLX, Otomoto, Property24, and more – are loved by millions. And we're backed by Prosus, one of the world's largest tech investors.

Join OLX and see how far you can go.

The HR Operations Specialist plays a critical role in ensuring that employees and managers have a positive first impression of HR by providing a high level of service and demonstrating a strong knowledge of Labour Law and Corporate policies. In this role, you will support not only employees and managers but will also contribute to HR continuous improvement efforts.

What responsibilities will you get when working with us?

Maintaining a detailed understanding of OLX HR policies and processes in order to partner employees and managers in resolving first-line questions and issues

Responding to the general employee and manager inquiries regarding HR and OLX Corporate policies and procedures related to benefits, absences, etc. and providing the appropriate resources to effectively resolve the issue

Proactively and in a timely manner processing employee life-cycle transaction(s) in the HR systems ensuring the integrity, accuracy, and confidentiality of HR-related data

Administering employee benefits schemes, answering employee questions, and appropriately processing necessary documentation

Supporting employees in onboarding/offboarding activities to ensure a smooth transition

Maintaining proper documentation of OLX policies and procedures for easy reference and support

Compiling and providing basic reporting needs related to payroll, absences, leaves, etc., as defined

Maintaining records, databases, and other systems to ensure there is high data quality, accuracy, and integrity at all times are kept up to date and accurate at all times

Contributing to HR system upgrades and maintenance by participating in pilots and testing

Providing education and support to employees and managers on the use of the HR Systems to promote self-service, as appropriate.

What will you need to be successful in this role?

Minimum 2 years of HR operations experience in a fast-paced international environment

Excellent language skills in Portuguese and English (B2-C1) - strong communication skills, both written and verbal

Customer Service Orientation: Able to ask questions to understand customer needs: responding quickly, efficiently, accurately, and in accordance with OLX guidelines

Deep understanding and hands-on experience in working time calculation — including interpreting complex regulations, ensuring compliance, and optimizing related processes

Proven experience in employing foreign nationals, with strong knowledge of legal requirements, documentation processes, and best practices for ensuring smooth onboarding and compliance

Openness to new technologies and AI-driven solutions, with a proactive approach to identifying and implementing innovations that enhance efficiency and accuracy

Strong computer skills, proficient in the use of Microsoft Office programs including G-Suit, Word, Excel

Detail-oriented with the ability to handle multiple projects in a fast-paced environment

Ability to positively interact with multiple levels within the organization

What do you get from us?

A 12-month contract (maternity leave cover)

The opportunity to work for the leading classifieds brands, a place that takes the best out of being a global company and bringing a nice local flavor

A team-oriented culture that values collaboration, open communication, and community

Complex compensation package (performance-based bonus, medical insurance, flexible benefits)

Continuous investment in your development, through trainings and e-courses

Working in a hybrid model (3 days a week from our Lisbon office)

Friendly, curious and driven colleagues who get stuff done and consider that enjoying the ride is far more important than rules and hierarchies.