HVAC Service Technician

At Russett Southwest , we've proudly served homeowners throughout the Tucson area by delivering exceptional HVAC service built on integrity, craftsmanship, and customer care. As we continue to grow, we're looking for experienced HVAC Service Technicians who take pride in diagnosing problems, providing solutions, and delivering outstanding customer experiences.

This role is more than fixing HVAC systems—it's about building trust with homeowners, educating customers on their options, and representing Russett Southwest with professionalism every day.

If you're technically skilled, customer-focused, self-motivated, and ready to grow with a company that invests in its people, we'd love to meet you.

What You'll Get

Compensation & Pay Structure

Pay: $55,000.00 - $150,000.00 per year (Performance Pay)

Competitive Performance-Based Pay

High earning potential for motivated service technicians

Performance incentives and bonus opportunities

Year-round work with consistent scheduling

Benefits

Medical, dental, and vision insurance

401(k) with company match

Paid Time Off & Paid Holidays

Employee Assistance Program (EAP)

Long-term career stability

Tools & Support

Company vehicle

Gas card

Company phone and iPad

Company-provided uniforms

Fully stocked warehouse and parts support

Ongoing technical support from experienced leadership

Growth & Development

Ongoing HVAC technical training

Leadership development opportunities

Manufacturer and industry certifications

Career advancement opportunities into senior technician and leadership roles

Team & Culture

Supportive, team-oriented environment

Employee appreciation events

Leadership that invests in employee success

Family-oriented company culture

Opportunities to build a long-term career

The Role (What You'll Own)

As an HVAC Service Technician , you'll be responsible for diagnosing, repairing, servicing, and maintaining residential HVAC equipment while providing exceptional customer service.

You will:

Diagnose residential HVAC system issues accurately

Perform repairs, maintenance, and system tune-ups

Educate homeowners on repair options and system performance

Recommend solutions that best meet customer needs

Deliver a professional, 5-star customer experience on every call

Maintain accurate service documentation using company technology

Key Responsibilities

Service & Technical Execution

Diagnose and repair residential heating and cooling systems

Perform preventive maintenance and seasonal tune-ups

Troubleshoot electrical, mechanical, airflow, refrigerant, and control system issues

Repair furnaces, heat pumps, air conditioners, package units, mini-splits, and related equipment

Test system performance and verify proper operation

Maintain accurate service records and complete required paperwork

Maintain clean, organized service vehicles and work areas

Customer Experience

Build trust with homeowners through professionalism and honesty

Clearly explain system issues and recommended solutions

Present repair and replacement options when appropriate

Deliver exceptional customer service that earns 5-star reviews

Protect customer homes by maintaining a clean work environment

Safety & Accountability

Follow all company safety policies and OSHA guidelines

Maintain company vehicle, tools, and equipment

Accurately complete service tickets and required documentation

Maintain productivity and efficiency expectations

Communicate effectively with dispatch and management

What We're Looking For

24+ years old with a valid driver's license and insurable driving record

Ability to pass a background check and pre-employment drug screen (including marijuana)

3+ years of residential HVAC service experience preferred

Strong diagnostic and troubleshooting skills

Experience servicing furnaces, air conditioners, heat pumps, and package units

EPA Certification preferred

Excellent customer service and communication skills

Ability to work independently while managing multiple service calls

Comfortable working in attics, crawl spaces, rooftops, and Arizona weather conditions

Strong work ethic, professionalism, and accountability

Important

This is a customer-facing position where professionalism and communication matter.

Peak summer season may require overtime and extended hours.

Technicians are expected to maintain high-quality workmanship and represent Russett Southwest with integrity.

Success in this role comes from strong technical ability, customer satisfaction, efficiency, and consistent performance.

Experience

Residential HVAC Service: 3+ years preferred

Residential diagnostics and repair experience preferred

License/Certification

EPA Universal Certification preferred

Valid Driver's License required