Implementation Consultant and Integration Developer

Validate our understanding of requirements and define functional and technical requirements for the Sprinklr platform

Lead end-to-end implementation of CCaaS solutions for enterprise clients

Define implementation strategy and solution architecture aligned to client goals

Lead client discovery workshops, requirement gathering sessions, and strategic planning for roadmap alignment and value realization.

o Conduct Workshops and gather business requirements

o Identify workflows, and integration needs

Responsibilities

Years delivering contact centre or CCaaS implementations

Experience with platforms such as Genesys, Amazon Connect, Cisco Webex, RingCentral or similar

Strong understanding of voice technologies (VoIP, SIP, RTP, WebRTC)

Experience in solution architecture, integrations, and API design

Proven track record delivering complex enterprise projects

Strong client-facing communication and stakeholder management skills

Ability to manage multiple projects in a fast-paced environment

Architect and implement end-to-end integration solutions

REST APIs, Postman

Middleware/iPaaS platforms (e.g., MuleSoft, Boomi, Azure Integration Services)

API orchestration and data transformation (JSON/XML)

ETL/ELT pipelines for customer interaction data

Authentication mechanisms: OAuth 2.0, SAML, OpenID Connect, API keys, iPaaS platforms, and enterprise API gateways.

JSON, XML, CSV, Kafka

Java, Python, Node.js, or .NET

Technical requirements

Sprinklr

Education

Master Of Comp. Applications,Master Of Technology,Bachelor of Engineering,Bachelor Of Technology