Implementation Engineer

Role: Implementation Engineer

Experience: 3–6 years

Location: Chennai, WFO

About the Role

We are looking for an Implementation Engineer to lead the successful onboarding, configuration, integration, and go-live of our SaaS platform for customers. The role requires a combination of technical understanding, project management, customer-facing communication, and problem-solving skills .

You will work closely with customers, Sales, Solutions Engineering, Product, Engineering, and Customer Success teams to translate business requirements into scalable technical implementations.

Key Responsibilities

• •Own end-to-end customer implementation projects , from kickoff through go-live and handover.
• •Understand customer business processes, requirements, workflows, and technical environments.
• •Translate requirements into implementation plans, workflows, configurations, and technical specifications .
• •Create and maintain project plans, WBS, timelines, milestones, dependencies, and risks .
• •Configure the SaaS platform based on customer requirements and best practices.
• •Gather and document integration requirements across CRM, HRMS, ERP, communication platforms, and other business systems.
• •Work with REST APIs, webhooks, SFTP, data imports/exports, and third-party integrations .
• •Conduct customer UAT, training, deployment, and go-live activities .
• •Identify implementation risks, blockers, and scope changes and proactively communicate them to stakeholders.
• •Review and manage SOW scope , ensuring implementation remains aligned with contracted deliverables.
• •Develop implementation documentation, configuration guides, integration specifications, and handover documents.
• •Ensure smooth transition from Implementation to Customer Success / Support after go-live.

Technical Skills

• •Strong understanding of SaaS implementation methodologies .
• •Working knowledge of REST APIs, JSON, webhooks, authentication, and API testing .
• •Experience with integrations involving platforms such as Salesforce, HubSpot, Microsoft, HRMS/ERP systems, or similar enterprise applications .
• •Ability to understand data structures, field mapping, workflows, and integration dependencies.
• •Familiarity with tools such as Postman, Jira, Confluence, Excel/Google Sheets , or equivalent.
• •Basic understanding of databases/SQL is an advantage.

Preferred Experience

• •3–6 years of experience in SaaS implementation, professional services, solutions engineering, technical consulting, or customer onboarding .
• •Experience implementing B2B SaaS products for mid-market or enterprise customers .
• •Experience working on projects involving APIs and third-party integrations .
• •Experience in customer-facing technical roles is highly preferred.