Implementation Manager

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.

A Little About the Role

The Implementation Manager is responsible for new customer onboarding and engagement related to the implementation of Procare’s software. Day-to-day responsibilities include coordinating/scheduling new customer training appointments, training activities, customer follow-up, responding to customer inquiries and arranging customer support as needed.

What you’ll do:

Serve as the customer relationship manager throughout software implementation.

Timely engagement with customers to schedule and complete onboarding of Procare’s software.

Train and coach users, through software consultation calls, how to effectively use the software functionality as it relates to customer billing strategy

Ensure clarity around planning and executing customer rollout of software

Drive adoption of key features and benefits to ensure customer retention

Work interdepartmentally to facilitate customer implementation and or support needs to remove barriers to software utilization

Share customer feedback around feature/product enhancements that would meet needs and/or drive increased processing volume

Drive individual and team metrics to maximize customer adoption

Assist with special projects as needed

Our ideal candidate will have:

• •3+ years' professional relevant experience, financial services or fintech, or in the
• software industry – sales and training is a plus

Bachelor’s degree or combination of education and relevant experience

Relevant certifications will be considered also

Experience assisting new customers with implementation of software

Knowledge of Payment Operations industry, products, and services

Strong focus on customer success

Ability to train, coach, and influence customer use of software

Excellent verbal and written communication skills

Excellent organizational skills, attention to detail, and time management

Strong analytical and problem-solving skills

Ability to work with cross-functional and remote teams

Proficient with Microsoft Office and other business applications

Energy, passion, and imagination. You will be challenged and will also have an opportunity to make a difference for children, families and early childhood educators.

Physical Requirements:

This position works most of the time in a fixed office location and may involve sitting and/or standing for prolonged periods

Frequently required to communicate verbally and in writing (mostly email) with customers, prospects, and other employees

Use of computer, telephone, and other office equipment for the greater part of the workday

Occasional travel may be required for this position

Why Procare?

Excellent comprehensive benefits packages including: medical, dental, & vision plans

HSA option with employer contributions

Vacation time, holidays, sick days, volunteer & personal days

401K Plan with employer match and immediate vesting

Employee Stock Purchase Plan

Employee Discount Program

Medical, Dependent Care, and Transportation FSA Plans

Company paid Short and Long-Term disability and Life Insurance

RTD EcoPass for all Denver employees

Tuition Reimbursement and continued Professional Development

Fast paced, high energy workplace environment in prime downtown location

Regular company provided meals

Salary

$60,000 - $70,000/year DOE

Location

This position can be based in our Denver, CO or Atlanta, GA offices. Procare operates in a hybrid working model based on business needs. Candidates must be willing and able to work in office a minimum of 3 days per week.