IN-Technical Consultant Int - Cloud

Scope:

The IN-Technical Consultant Int – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices.

Our current technical environment:

• •Microsoft Azure
• •VMware ESXi

What you’ll do:

• •Perform troubleshooting of hardware, OS, and network issues based on standard operating procedures (SOPs).
• •Log, track, and update incidents and requests in the ticketing/ITSM system.
• •Escalate unresolved issues to L3 teams with proper documentation and logs.
• •Perform routine health checks, daily checklist activities, and report deviations.
• •Support user requests related to access, password resets, and basic infra queries.
• •Adhere to defined processes, SLAs, and compliance/security guidelines.
• •Maintain accurate documentation of incidents, knowledge articles, and runbooks.
• •Manage servers (Windows/Linux), virtualization platforms, storage systems, and network devices.
• •Implement standard changes and upgrades to infrastructure components.
• •Support patching, backup/restore operations, and performance monitoring.
• •Create technical documentation, knowledge articles, and mentor L1/L2 engineers.
• •Participate in audits, compliance checks, and ensure security standards are met.
• •Collaborate with architects and project teams on infrastructure design and integration.

What we are looking for:

• •Bachelor’s degree in IT/Computer Science/Electronics (preferred) or equivalent diploma.
• •5+ years of relevant infrastructure support/engineering experience
• •Relevant certifications (e.g., Microsoft, Red Hat, VMware, CCNA, ITIL Intermediate) are highly desirable.
• •Deep expertise in at least two infrastructure domains (e.g., server administration, networking, storage, cloud, security).
• •Strong troubleshooting and analytical skills with ability to solve complex, multi-domain issues.
• •Experience with automation/scripting (PowerShell, Python, Ansible, Terraform, etc.).
• •Hands-on experience with enterprise monitoring, backup, and ITSM tools.
• •Strong understanding of ITIL processes and enterprise operations.
• •Excellent communication and leadership skills to collaborate with business, operations, and engineering teams.
• •This role involves rotational shifts, including night shifts, to provide 24/7 application support.
• •Flexibility to work weekends and public holidays as per shift schedule.
• •Ability to handle responsibilities independently during off-hours.//Req_22

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.