Inbound Contacts Representative

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Inbound Contacts Representative based in United States.

This role provides frontline support to members through incoming phone, digital, and written inquiries. You will help address customer needs, including benefit-related questions, issue resolution, and service education. The position combines customer service, administrative support, accurate documentation, and problem solving within established procedures. You will manage multiple applications and priorities while maintaining a strong focus on customer experience and attention to detail. The role is fully remote within approved U.S. states and operates in a structured healthcare environment. This opportunity is well suited to a customer-focused professional who communicates clearly and can adapt to a high-volume support setting.