Information Technology Operations - IT Customer Service Representative

Manage delivery for IT production systems and services. Drive incident, issue and outage management, investigation and restoration.

• Key Responsibility:
• 1 - Taking ownership of customer issues reported & solving their problems through by providing resolution.
• 2 - Researching, diagnosing, troubleshooting, & identifying solutions to resolve system/application issues.
• 3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

• Technical Experience:
• 1-Installation & configuration of various applications.
• 2-Installation & configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc.
• 3-Engineer ensure proper logging of all issues.
• 4-Document technical issues in the knowledge database.
• 5-Should possess ability to learn & work on changing & emerging technologies. Certification in new technologies like Azure, AWS will be added advantage.
• 6-Keep track of users' system issues until resolved by adhering to the SLA.

• Professional Attributes:
• 1 - Good technical skills & should possess with current technology.
• 2 - Good communication skills both written & verbal.
• 3 - Should be a Tech-Savviness.
• 4 - Flexible to work in all shift & under pressure situations.
• 5 - Good analytical skill.

• WFH / WFO :WFO
• Shift Timings :24/7