Innovation and Development Officer

About Us

Palliative Care South East provides palliative care in the southeast metropolitan region of Melbourne. We support people with a life-limiting illness to live well and, in doing so, provide support at home to improve the quality of life of individuals, carers and families. Our specialist palliative care services are provided to people of all ages, free of charge, in the Local Government areas of Cardinia, Casey, Greater Dandenong and part of Kingston.

The Role

The Innovation and Development Officer will play a key role in advancing projects and initiatives that enhance the quality, effectiveness, and sustainability of our community-based palliative care service. Working collaboratively with a broad range of stakeholders, including staff, consumers, and management, the role will focus on identifying opportunities for improvement, analysing service gaps, and supporting the design and implementation of innovative service models and processes. Through consultation, data analysis, and project coordination, you will gather insights and evidence to inform service development priorities.

Key Responsibilities

Support the planning, coordination and delivery of service development and innovation projects in alignment with organisational strategy

Conduct needs analyses, stakeholder consultations, and environmental scans to identify opportunities for improvement

Develop and maintain project documentation including plans, risk registers, progress reports, and evaluation frameworks

Facilitate effective engagement and communication with internal and external stakeholders to support project objectives

Assist in the design, piloting, and evaluation of new models, processes, and resources that strengthen service delivery

Analyse data and feedback to identify trends, outcomes, and opportunities for continuous improvement

Prepare high-quality written reports, briefings, and recommendations for management and governance committees

Support the integration of project outcomes into operational practice, ensuring sustainability and alignment with clinical governance frameworks

Contribute to a culture of innovation, collaboration, and quality improvement across the organisation

Required Skills and Experience

Relevant tertiary qualification in health, social sciences, project management or related field

Demonstrated experience in coordinating or supporting service development or improvement projects, preferably within healthcare or community services

Experience in stakeholder engagement, consultation, and facilitation

Experience in data collection, analysis, and reporting to inform decision-making and evaluation

Knowledge of project management methodologies and tools

Awareness of clinical governance and quality frameworks relevant to healthcare delivery

Strong organisational and project coordination skills, with the ability to manage multiple priorities and meet deadlines

Excellent written and verbal communication, including the ability to prepare reports, presentations and briefing papers

Analytical and problem-solving skills, with attention to detail and a focus on practical outcomes

Demonstrated ability to work collaboratively across teams and disciplines

Proficiency in Microsoft Office Suite and project management software

Benefits

PCSE is transitioning through an exciting stage of growth and change, and the successful candidate will have access to a range of benefits including:

Attractive salary packaging options - up to $15,900 tax free per year

Flexible work life balance opportunities

Training and Development Opportunities

Rewards and Recognition program

An Employee Assistance Program (EAP) is funded by the employer for business and private access

A wonderful supportive team and a leadership group that will value your contribution

Option to undertake the role part-time and flexibility with work hours

For further information (Inc. Position Description) and to apply visit https://palliativecaresoutheast.org.au/career-opportunities/

Contact- [email protected]