Inside Commercial Tire Service - Boise, ID

Description

MISSION

To address the tire needs of customers in a safe, approved manner using the proper tools and proper techniques.

ESSENTIAL DUTIES

• •Identify and inflate tires correctly for the size and ply
• •Place wheels on balancing machines to determine counterweights required to balance wheels
• •Dismount wheels from vehicles using lug wrenches and other hand and power tools
• •Mount wheels onto vehicles
• •Reassemble tires onto wheels
• •Replace valve stems and remove puncturing objects
• •Locate and seal punctures
• •Perform lube, oil, filter, tire services on passenger and light truck vehicles, as needed
• •Maintain positive relationships with customers
• •Maintain tools and related tire accessories
• •Maintain a clean shop to reflect the proper corporate image to the public
• •Protect company assets
• •Embrace Purcell’s culture of safety and perform all jobs in a safe manner
• •Regular attendance in accordance with assigned schedule
• •Ability to perform physical requirements as listed in job description
• •Other essential and non-essential duties, as assigned by management

Requirements

REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS

Minimum Education: High School

Minimum Job-Specific Experience: 1-2 years

Management Experience: N/A

Driver’s License Required: No

Other Job-Specific Licenses or Certifications Required: Tire Industry Association CTS certification, vendor-provided training

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES (KSA’s)

Job-Specific KSA’s:

• •Tire Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.
• •Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• •Mechanical — Knowledge of automotive vehicles and tools, including their repair, and maintenance.

Communication KSA’s:

• •English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• •Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• •Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.

Tools & Technology KSA’s:

• •Equipment Selection — Determining the kind of tools and equipment needed to do a job.
• •Phone Systems – Ability to operate phone systems for the effective communication of information to interested parties

Cognitive KSA’s:

• •Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• •Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• •Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• •Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• •Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• •Service Orientation — Actively looking for ways to help people.