Inside Sales Coordinator II

Job Summary

The Inside Sales Coordinator II is responsible for developing new prospects and interacts with existing customers primarily by phone, to increase sales. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under general supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.

Principle Duties and Responsibilities

Maintains frequent communication with customer base and gathers information to ensure their satisfaction

Handles moderately complex issues and problems and refers more complex issues to higher-level staff

May provide leadership, coaching, and/or mentoring to a subordinate group

Solicits sales orders from existing customers via phone

Develops new customers via "pull" through marketing Phone-Internet

Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels

Executes market penetration strategy utilizing web-based sales leads

Communicates sample needs for customers/dealers/contractors with the plant

Corresponds regularly with customers, i.e., Brand Bulletins, Brochures, and any program updates

Helps drive new product sales by communicating unknown products to customers

Works with account managers to comply with customer request and to solve customer problems

Maintains positive relationships with distributors

Works with Product Managers to enhance sales programs

Attends shows and product introductions when necessary

Attends various product trainings, as needed

Prepares various reports and correspondence as required

Performs other duties as required

Qualifications

Minimum of high school graduate

Requires 2 to 4 years of experience in customer service or a related role

Possesses solid working knowledge of subject matter

Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)

Working knowledge of various office equipment (computer, scanner, etc)

Click here to watch what a day in the life of an Inside Sales Coordinator looks like.

The Company is an Equal Opportunity Employer.