Inside Sales Specialist - Industrial Supplies

Build the Future with Us — EquipmentShare is Hiring a Inside Sales Specialist - Industrial Supplies

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before . We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

We’re hiring a Inside Sales Specialist - Industrial Supplies at our rental facility in Richmond, VA and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This role will be responsible for providing front line Hassle-Free service to our customers through multiple service channels. Duties will include but are not limited answering inbound phone calls, corresponding with customers via e-mails and other customer ordering portals. Timely processing of quotations and estimates, providing status updates, tracking information, processing returns and resolving return and credit requests. From time-to-time you will also be asked to assist with warehousing and fulfilment duties as well.

Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours. (On call during the weekend only in special circumstances)

Primary Responsibilities

• •Streamline order processing, adeptly manage blanket orders, quotations, and release
• schedules through Company systems.

Thoroughly review orders for availability, accuracy, and pricing discrepancies

• •Promptly inform customers of shipping dates and professionally address any potential
• delays

Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.

• •Maintain the customer database by adding new accounts and meticulously verifying the
• accuracy of existing ones.

• •Respond to customer inquiries and complaints promptly and professionally, showcasing
• exceptional customer service skills.

• •Identify opportunities for upselling or cross-selling products and services to elevate
• customer satisfaction.

• •Serve as the primary point of contact for assigned accounts, cultivating trust, identifying
• growth opportunities, and documenting best practices.

• •Demonstrate a deep understanding of products to effectively assist customers, leveraging
• comprehensive product knowledge.

Collaborate seamlessly with team members to meet and exceed customer needs.

• •Uphold the highest standards of safety in both office and warehouse environments,
• ensuring strict adherence among colleagues.

Other duties as required

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you , and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special .

Perks & Benefits

Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (An employee favorite!) *restrictions apply

Competitive compensation

Full medical, dental, and vision coverage for full-time employees

Generous PTO + paid holidays

401(k) + company match

Tool and boot reimbursements (role dependent)

Gym membership stipend + wellness programs (earn PTO and prizes!)

Company events, food truck nights, and monthly team dinners

16 hours of paid volunteer time per year — give back to the community you call home

Career advancement, leadership training, and professional development opportunities

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

See challenges as opportunities

Embrace change and continuous improvement

Bring energy, effort, and optimism every day

Skills & Qualifications

Handle customer inquiries with a sense of urgency.

Must be detail oriented and accurate.

Must have strong verbal and written communication skills.

Multitask, prioritize and manage time effectively.

Must be dependable.

Must be a self-starter.

Problem Solving

A Workplace For All

At EquipmentShare, we believe the best solutions come from a team that reflects the world around us. Our initiative — A Workplace For All — is rooted in the belief that we must work together to solve some of the toughest problems in construction. That means attracting, developing, and retaining great people from all walks of life.

We value different backgrounds, talents, and perspectives. We want you to feel like you belong here — because you do.

EquipmentShare is an EOE M/F/D/V.