Installation Manager - Raleigh, NC

Job Title: Installation Manager

Work Location: Remote – Raleigh, NC

Travel: Monday–Friday (Consistent air travel)

Reports to: National Installation Manager

Salary Range: $90,000 - $100,000

About Grocery TV

Grocery TV is a leading in-store retail media platform. Over 120 retailers partner with Grocery TV to modernize stores and drive incremental revenue while delivering a more engaging shopping experience. Grocery TV manages the complexities of operating an in-store media network, allowing retailers to focus on serving customers. Reaching 1 in 4 Americans across 6,500+ stores, Grocery TV connects brands with shoppers at the moment of decision—where 90% of purchases take place.

The Role

Grocery TV is seeking a hands-on Installation Manager to support installation, primarily, and maintenance across of our in-store media network.

This is a travel-intensive role (Monday–Friday) ideal for someone who enjoys working independently in the field, solving technical issues, and building strong relationships with store teams.

You will be responsible for deploying and servicing Grocery TV equipment nationally, ensuring our network remains operational and performing at a high level. You will partner closely with our Field Ops team to execute installation work and maintenance work as needed.

Responsibilities

Installations & Deployments

Install TVs, media players, and related equipment in-store

Execute new store rollouts and retrofit projects

Ensure installations meet company standards for quality and safety

Logistics & Equipment Handling

Manage equipment swaps, returns, and shipments to HQ

Maintain accurate records of service visits and inventory

Store Relationship Management

Act as the on-site representative of Grocery TV

Improve service efficiency through effective communication and coordination

Field Service & Maintenance

Diagnose and resolve in-store technical issues, including power, connectivity, and hardware failures

Reset, repair, or replace devices as needed

Perform routine maintenance to ensure network uptime and performance

Coordinate with Grocery TV Operations to troubleshoot and resolve escalated issues

Travel

Travel Monday–Friday nationally

Consistent air travel is required to support installations and maintenance nationally

Requirements / Experience

2–4+ years in field service, installations, retail operations, or similar hands-on roles

Ability to travel full-time (Monday–Friday)

Valid driver’s license and access to a reliable personal vehicle

Comfortable using tools (power drill, screwdriver, clamps, etc.)

Ability to lift up to 100 lbs and work on ladders

Strong problem-solving and troubleshooting skills

Excellent communication and customer service skills

Ability to work independently and manage time effectively in the field

Willingness to learn and adapt to new technology

Interview Process

Apply: We review applications as soon as we can. You should hear back about your application within two weeks.

Introduction to Hiring Manager: Meet with the hiring manager (virtually or in-person) to share your background, learn about the role, and align on logistics.

Technical Interview: Meet our team remotely to respond to a prompt that relates to the role, and present your thoughts to our team, who will ask questions to better understand your critical thinking and skillset.

Values Interview: Meet with two Grocery TV employees who you’ll work cross functionally with to discuss how you might collaborate with the team.This is a perfect opportunity for you to vet us, too!

Why Grocery TV?

100% medical, dental, and vision coverage

$1,200 annual HSA match

$1,000 annual learning & development budget

Unlimited PTO

12 weeks of parental leave for all new parents

Awards & Recognition

BuiltIn Best Places to Work 2026

Best Place for Working Parents 2026